jobs in Laurels & Leafz Flora Sdn. Bhd.

Customer Service Executive (Mandarin Speaker)

MYR2,500 - MYR3,000 Per Month

Johor Bahru, Johor

少于 40 人申请此工作。你被录取的机率蛮高哦!

Posted 9 days ago • Closing 26 Jun 2024

少于 40 人申请此工作。你被录取的机率蛮高哦!

任职资格

Job Requirement

  • Possess advanced proficiency in English language skills.
  • Proficiency in Mandarin (speaking, reading, and writing) is highly advantageous.
  • Demonstrated experience in sales or customer care roles.
  • Strong interpersonal communication abilities.
  • Self-motivated with a sense of urgency.
  • Thrive in a fast-paced environment, with startup experience being beneficial.
  • Skilled in multitasking, prioritization, and time management.
  • Dedicated to enhancing customer experiences for increased retention and loyalty.
  • Maintain composure and empathy in high-pressure situations.
  • Detail-oriented and analytical.
  • Excellent collaboration and interpersonal skills.
  • Data-driven and focused on performance, identifying up-selling and cross-selling opportunities.
  • Bonus Preference:
  • Familiarity with Relationship Management tools is a plus.
  • Experience in e-commerce, retail, or consumer product support
  • Has experience in using CRM such as Zendesk
  • Can speak Chinese

 

 

岗位职责

Job Description

  • Handle a high volume of daily inquiries across various communication channels, providing accurate and complete information.
  • Maintain a positive, empathetic, and professional demeanor towards customers at all times.
  • Assist customers in placing orders through our sales channels and go the extra mile to provide exceptional service.
  • Resolve customer issues promptly and follow up to ensure satisfactory resolution.
  • Collaborate with the production and operations teams to enhance customer satisfaction.
  • Enhance operational systems, processes, and best practices to support the organization's mission.
  • Contribute to short and long-term organizational planning strategies.

 

好处

Benefits:

  • Free parking
  • Maternity leave
  • Transport Allowance
  • Opportunities for promotion
  • Professional development

 

Schedule:

  • Day shift (9am - 6pm)
  • Rotation basis from Monday to Sunday (Only need to work 5 days)

 

Supplemental pay types:

  • Overtime pay
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jobs in Laurels & Leafz Flora Sdn. Bhd.

Laurels & Leafz Flora Sdn. Bhd. Laurels & Leafz Flora Sdn. Bhd. is top company

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