Serves customers by selling/promoting new products and meeting customer needs.
Visit schools, services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential customers and other trade factors.
Resolves customer complaints by investigating problems, developing solutions, prepare reports and making recommendations to management.
Contributes to team effort by accomplishing related results as needed.
Perform Telephone dunning of delinquent accounts and negotiate with borrower for acceptable repayment plans in a proper professional manner
Strong ability to negotiate, persuade and convince customer to pay i.e., quick thinker and versatile when customers try to avoid payment.
To manage and achieve Key Performance Indicators (KPIs) such as daily productivity standards in terms of number of calls, contacts, promise to pay (PTP), kept promises (KP) and money collection.
Manage delinquent accounts to prevent control flow through of accounts and to achieve targeted delinquency number.
Review and initiate cost-effective collection and recovery avenues to maximize recoveries and minimize losses
Able to recommend and execute appropriate collection / legal / restructuring actions for recovery of debt and minimise credit losses.
Review and assess suitability of customer eligibility under Bank's financial relief or forbearance program / Credit Counselling Singapore (CCS) Debt Management Program (DMP)
Review accounts for cancellation and give instructions to panel solicitors to issue Arrears Letter of Demand (ALOD) / Letter of Demand (LOD).
Ensure that collection actions compliant with regulatory and corporate guidelines. This includes follow up actions are in compliance with regulatory and bank’s internal policies.
Handling email correspondence with both external customers and internal stakeholders.
Attend to customer and update latest contact details.
To review for putting up requests for transfer payments / reversal of Annual Fees / Late / Finance charges
Preparation of reports / analysis in terms of KPIs / delinquency number
To carry out all other duties assigned from time to time by management.