E.P. Ong Associates Sdn Berhad

We are Malaysia's premier customer contact solutions provider. Established for over a decade, we have been providing the highest standard of services on behalf of our partners to their customers through our data-driven contact centre.

OUR PORTFOLIO OF SERVICES CAN BE CATEGORISED INTO 4 GROUPS:

24/7 Motor Roadside Assistance - Leveraging our relationship with over 140 Towing Service Providers and Garages throughout Malaysia, we are able to quickly and smoothly dispatch help to our partner's customers and resolve all queries as hassle-free as possible.

Claims Adjusting Services - Our established team of claims loss adjustors will quickly and accurately determine the true loss value of your customer's insurance claims, reducing your claims leakage and protecting your business.

Product Aftersales Support - As a first-line contact centre, we provide initial checks to identify your customer's service entitlement and route them accordingly, reducing your contact centre's workload and streamlining operations.

Disaster Relief Solutions - When disaster strikes, we are right here ready to assist you in reaching your customers when they need you the most, providing an alternative contact centre when your inhouse solution is temporarily disrupted.