Responds to telephone calls, chat or email requests for technical support including troubleshooting and investigating defects in a pleasant, professional manner.
Providing a high level of service to customers and adhering to our strict SLAs for response and resolution times.
Follow up closely with customers to ensure full resolution of issues.
Deployment of service releases, patches, requests and customizations.
Compiling documentation related support calls, resolutions, and follow-ups with users to ensure an acceptable solution has been reached.
Conduct application training for internal & external users’ other duties as assigned.

Visual Solutions (M) Sdn Bhd