Handle and manage customer inquiry via calls, emails and online messaging tools.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Escalate unresolved queries or technical problem to superior/designated departments for further investigation.
Obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions.
To reply support inquiries promptly in good manners and provide solutions within acceptable time frame.
Produce daily, weekly and monthly report of work progression.
Assist in preparing and update SOP, process flow, reports.
Ability to multi-task, prioritize and manage time effectively.

Pure Spectrum Technologies Sdn Bhd