This role is for our Sister brand with expected launching in July/ August 2024.

You will be a good fit, if you...

Possess minimum a Diploma in Hospitality, F&B Management, Food Service, Catering or other relevant fields with 2-3 years experience in restaurant management. Preferably candidate has a Bachelors in the cited fields.
Experienced with french pastries and bakery products.
Customers and service oriented.
Good human skills and communication skills (written & oral).
Well-groomed appearance, pleasant, courteous, and friendly.
Good discipline, planning, organizing, monitoring, and controlling skills.
Leadership skills - supervising & ability to train and monitor progress.
Good judgment and decision-making ability.
Responsibility for resources — time management, physical asset, people & finance.
Generating teamwork and lead by an example through effective management skills.
Proficiency in Microsoft office.
Good problem-solving skills-ability to quickly identify issues or challenges within the café operation and develop effective solutions.

Job Description

1. Operational

1.1 Customer Focus

Ensuring outstanding customer service by maintaining speed of service, etiquette, and food quality to exceed customer satisfaction.
Greet customers with smiles, suggesting and upselling items, and providing complementary closing as per standard operating procedures (SOP).
Handle and resolve customer complaints promptly and courteously, ensuring a personalized and professional approach.
Analyze customer feedback to identify trends, areas for improvement and opportunities to enhance the overall customer experience.
Providing staff training on effectively handling challenging situations such as customer complaints or service disruptions.

1.2 Operations

Providing leadership and guidance to ensure effective daily café operations.
Ensuring full compliance with SOP and regulatory standards.
Organizing and supervising team briefings on a daily basis.
Maintain cleanliness and housekeeping in the café.
Monitoring and minimizing wastages, breakages, pilferage and food quality variance.
Ensuring timely completion of administrative paperwork and compliance with company regulations.
Developing contingency plans to handle emergencies or unexpected events effectively.

2. Management

2.1 Team Management

Managing the hiring and recruitment process, including sourcing, screening and selecting qualified candidates.
Monitoring the performance of team members, ensuring adherence to job scope, standards and SOP.
Provide on-the-job training and support to new and existing team members.
Assist in establishing performance management systems and conducting performance evaluations.
Support in implementing comprehensive training programs focusing on customer service and operational procedures.

2.2 Training and Development

Assist in coaching and developing leaders and team members through mentorship programs.
Support in implementing cross-training initiatives to broaden team members' skill sets.
Conducting regular performance evaluations and providing constructive feedback.
Collaborate with the training department for advice and support on training initiatives.

3. Financial Management

3.1 Sales

Assist in driving action plans to achieve sales targets.
Analyze sales data to identify trends and opportunities for growth.
Foster a sales-centric culture among team members to maximize sales opportunities.
Work with the team to enhance the overall customer experience and satisfaction

3.2 Profit

Support in driving action plans to achieve profit targets.
Analyze financial data to identify areas for improvement and opportunities for revenue growth.
Ensure adherence to cost and wastage reduction guidelines.
Assist in conducting cost analysis and implementing strategies to control costs.
Utilize sales data and financial analysis to forecast future profit potential.

4. Growth

4.1 Brand

Assist in upholding the brand's standards for service, food quality and atmosphere.
Educate team members on the brand's values and mission.
Maintain the physical appearance of the café to align with the brand's aesthetic.
Support new outlet openings and product launches to ensure success.

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

Schedule:

Supplemental pay types:

Application Question(s):

What is your expected salary for this role?
How soon can you join us?
This hiring requires reference check with the candidate's past employers. Do you consent to this?

Expected Start Date: 07/01/2024

Secret Recipe Cakes And Cafe Sdn Bhd