Location: based in KL Sentral

Working hour: 9am - 6pm (rotational week off)

Job Profile Summary

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Maintain basic knowledge of client products and/or services
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance
Offer additional products and/or services
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Job Type: Full-time

Salary: From RM4,000.00 per month

Benefits:

Health insurance
Opportunities for promotion
Professional development

Schedule:

Rotational shift

Supplemental pay types:

Commission pay
Performance bonus

Education:

Diploma/Advanced Diploma (Preferred)

Experience:

Customer service: 1 year (Required)

Language:

Mandarin (Required)

Career International Fos Sdn Bhd

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