To handle daily outlet operation, and to work together as a team to achieve company goals by providing exceptional customer service experience and product quality.

1. Bear the responsibility to take charge on the entire FOH/floor operations.

2. Responsible for quality and quantity of the entire FOH, including stock count, costing, purchases, staff salary, OT and issues arising from FOH Operation.

3. Responsible in the preparation from raw materials, pre-mixed items and finished products and its cost efficiency.

4. Responsible for the training and supervising ALL FOH Crew.

Part 1 –Primary roles of the job which are measurable and may be used as part of KPIs

1. Responsible in preparation of beverage from raw materials, to pre-mixed items, and final products.

2. Responsible in inventory counting and to supervise the entire FOH/floor operations.

3. Assist on paperwork if necessary.

4. Prepare and produce relevant paperwork for monthly reporting to the management.

5. Planning and ordering on stock for minimal wastage.

6. Planning and schedule for maximum labor cost efficiency.

7. Hiring of all FOH service staff.

8. Responsible in maintaining the cleanliness of the outlet environment.

9. Ensure all SOP is followed and executed.

10. Contribute to outlet marketing ideas to help the brand and the restaurant.

11. Enforce and uphold Service and Product Quality.

12. Reporting of maintenance issue to related personnel.

13. Work closely with the Head Chef and team to ensure positive mindset and teamwork to achieve outlet goals.

14. Work together with the team to push for monthly sales target.

15. Ensure self-competency, and enough training to meet customer expectation and quality products.

16. Perform audits and checks on to ensure company and outlet standards are met.

17. Maintain good relationships with suppliers.

18. Changing and improving the beverage menu and alcohol selections.

Part 2 – Secondary roles which supports the primary roles above

1. Creativity and Cost Efficiency of Menu development.

2. Punctuality.

3. Honest and responsible in every job position you were assigned to.

4. Ensure service to customers are made with passion and have the highest quality standards.

5. Comply with food grade and food safety standards.

6. Flexibility to work in any position on the front of house.

7. Supervise the entire Front of House Operations at all time.

8. Able to lead and teach with SOPs, information, company policies or sharing best practices.

9. Participate in staff meetings or trainings where applicable.

10. Always maintain a positive mindset and teamwork spirit.

11. Take the extra mile to engage customers.

On The Job Requirements:

· Taken typhoid injection

· Taken health and food safety certification provided by the government

· Fully vaccinated (Passed 14 days cooling period)

Experiences & Qualification:

· Possess SPM or equivalent F&B Certification

· At least 2 years of working experience as outlet supervisor and above in F&B industry.

· At least worked in a casual fine dining setting or hotel.

· Able to have creativity and passionate on menu development.

· Basic knowledge in wine and liquor.

· Internal promotion is applicable.

· Experience in teaching and guiding new staff.

Skills & Knowledge

· Ability to provide accurate information and knowledge, using the correct methods/tools to teach.

· Ability to spot and resolve problems proactively and efficiently.

· Strong communicator with excellent verbal and written skills

· Strong influencing skills

· Passionate in F&B services

· Passionate about customer service

· Adaptable to change

· High standards of personal presentation

· Friendly and outgoing

· Team player

· Knowledge with Wine and Beverage

Job Type: Full-time

Pay: RM4,800.00 - RM5,800.00 per month

Benefits:

Maternity leave
Meal provided
Opportunities for promotion
Parental leave
Professional development

Schedule:

Evening shift
Night shift

Supplemental pay types:

Tips

Application Question(s):

What is your current salary and expected salary?

Education:

STM/STPM (Preferred)

Experience:

Floor Manager: 2 years (Preferred)

Woodpeckers Group Sdn Bhd

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