Full Job Description

Your primary mission is the SALE of the products and services offered by stores in accordance with establish target.

you must assume the normal functions of a cashier in the everyday performance of your work and provide excellent customer service to Ria’s customers

Assessment of Teller: -(i) 80% Sales

(ii) 10% Store Operation

(iii) 10% Customer Service

1) SALES AND MARKETING:

- 1) To monitor the daily forecast and to work in achieving individual’s sales target.

2) To work with store team to achieve store’s sales target.

3) To participate in marketing activities conducted at store premises or at factories, dormitories, customers’ work-station, night market, etc.

4) To carry out continuous monitoring of your main competitors in the area, giving complete and reliable information to head office team on exchange rates, service charges, offers, products, etc.

2) STORE OPERATONS:

- 1) To ensure all cash movements are properly recorded and balance at all times and at the end of day before closing.

2) Ensure no cash shortage, excesses or posting errors.

3) Be responsible in ensuring all the transactions are in compliance with Anti-Money Laundering & Anti
- Terrorism Financing Act 2001, and under Section 3, Bank Negara Malaysia Guidelines

3) CUSTOMER SERVICE:

- 1) To greet and friendly service to the customers

2) To assist customer to resolve his/her inquiries/complaints

3) To brief the customers about the products and promotions and to convert new customers to loyal customers.

4) To be polite and give quick assistance to the customers who is over the phone.

Any other duties and responsibilities will be reviewed or assigned as from time to time

**Responsibilities**:
Your primary mission is the SALE of the products and services offered by stores in accordance with establish target.
you must assume the normal functions of a cashier in the everyday performance of your work and provide excellent customer service to Ria’s customers
Assessment of Teller:
- (i) 80% Sales
(ii) 10% Store Operation
(iii) 10% Customer Service
1) SALES AND MARKETING:

- 1) To monitor the daily forecast and to work in achieving individual’s sales target.
2) To work with store team to achieve store’s sales target.
3) To participate in marketing activities conducted at store premises or at factories, dormitories, customers’ work-station, night market, etc.
4) To carry out continuous monitoring of your main competitors in the area, giving complete and reliable information to head office team on exchange rates, service charges, offers, products, etc.
2) STORE OPERATONS:

- 1) To ensure all cash movements are properly recorded and balance at all times and at the end of day before closing.
2) Ensure no cash shortage, excesses or posting errors.
3) Be responsible in ensuring all the transactions are in compliance with Anti
- Money Laundering & Anti
- Terrorism Financing Act 2001, and under Section 3, Bank Negara Malaysia Guidelines
3) CUSTOMER SERVICE:

- 1) To greet and friendly service to the customers
2) To assist customer to resolve his/her inquiries/complaints
3) To brief the customers about the products and promotions and to convert new customers to loyal customers.
4) To be polite and give quick assistance to the customers who is over the phone.
Any other duties and responsibilities will be reviewed or assigned as from time to time

**Qualifications**:
1) Fresh graduate with SPM and above.
2) Possessing experience is added advantage.
3) Strong Customer Service / Sales & Marketing skills.
4) Basic computer knowledge.
5) Good command in spoken English.

Ria

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