Description

· Perform outbound call to notify customers of delinquent account regarding outstanding and overdue payment.

· Explain and clarify with customers on non-payment issues.

· Follow up calls with customers.

· Responsible for keeping records of collection and status of accounts.

· Work with customers to solve payment problems and make workable repayment arrangements.

· To plan, Formulate and implement collection strategies and action plans

· To achieve the recovery’s target set

· To assist customers with any existing disputes to enable them to make full settlements.

· To be able to analyze accounts logically.

· Other ad hoc tasks/ functions.

REQUIREMENTS

· Candidate must possess at least an SPM qualification

· Computer literate

· Good communication and negotiation skills in Bahasa Malaysia, English and mandarin.

· A result-oriented person and able to work under pressure

· Having at least 1 year of experience in collection or related industry (salary commensurate with experience)

BENEFIT:

· Epf / Socso / Eis Deduction.

· High Commission

· Friendly Environment

· Opportunities For Promotion

· Monthly Incentive

· Annual Dinner / Holiday Trips

Haavin Services (m) Sdn Bhd