Managing customer order systems & agent systems.
Wrapping products according to customer orders.
Organizing packaging for courier delivery.
Ensuring all orders are handled quickly, efficiently, and properly.
Planning stock purchases to ensure sufficient inventory.
Managing incoming and outgoing stock.
Ensuring the workplace in the operations department is orderly.
Responsible for resolving all order issues by Entrepreneurs or Agents.
Ensuring no Double Orders or other errors are made by Entrepreneurs or Agents.
Sending daily parcel & inventory reports.
Updating the stock count in the order system.
Creating new products and managing stock in and out of the order system.
Updating Tracking Numbers in the System & Telegram Group every day after all orders are picked up by the courier.
Providing memos if there are delays, challenges that prevent orders from being processed.
Ensuring all orders are processed properly.
Liaising and communicating well with courier services if there are missing, delayed, or lost parcels.
Maintaining productivity and schedules set by Management.
Providing work reports as requested by Management.
Adhering to SOPs set by the company.
Performing other relevant and reasonable duties within the scope of the position offered.
Completing tasks directed by Management.
Meeting daily targets set by Management for the Operations department.

Imperia Asia International