Develop and maintain strong relationships with key clients/customers, serving as the primary point of contact.
Identify and pursue new business opportunities within existing accounts, aiming to increase revenue and expand the client base.
Responsible for managing customer accounts effectively, providing a great experience to customers, and delighting customers while building rapport and loyalty by keeping close contact.
Develop and execute strategic account plans, aligning them with company objectives and client expectations.
Maintain an accurate record of client engagement.
Maintain professionalism in all conversations with customers across all channels through phones, chat, email & video calls (if any).
Provide excellent customer experience through a consultative approach.
Be a strong team player and support company directions & goals.
Take ownership of your performance by evaluating key metrics.
Be agile to change and continue to develop more profound knowledge and skills through workshops, team huddles & coaching sessions.

Alpha Iota BPO