ABSOLUTE VISION SDN BHD

职位描述 About The Job

Position: Online Customer Service Junior Executive – Absolute Vision

We are looking for a Customer Service Exec who will be responsible to serve customers via live chat and ensure customer satisfaction. This role requires interaction with customers by different language, most often with product enquiry, delivery enquiry & after sales. We are seeking multilingual and good communication skills candidate.

职位：电商客服

我们公司是一家电商公司，主营厨房和母婴用品。诚意聘请客服专员，主要负责在平台的live chat里回复顾客和确保顾客满意度。这个职位需要以三种语言（华，国，英）与不同的顾客进行沟通，沟通事项多在于产品，快递和售后服务。只要你通晓三语，有良好的沟通能力和耐心，欢迎加入我们！

Benefits of joining our team:

Accommodation Provided
Yearly Profit Sharing
Direct deal & learn from the founder

加入我们公司的核心优势：

包住宿
年度公司利润分红
直接和公司创办人沟通和学习

What you will be doing:

Attend to day-to-day customer inquiries and issues via phone, email, online chat, etc.
Assisting customers with the ordering process, including order placement, cancellations, returns and refund etc.
Resolving all issues related to customer's order including shipping delay, damaged items etc. and offer solutions that align with company policies & customer satisfaction.
Handle shipping fee overcharge issues.
Collaborate with internal teams special order arrangements & track customer payment records.
Ensure online store ratings and reviews are in good performance.
Update customer with the latest and upcoming events campaigns, vouchers & discounts to improve customer retention and conversion.
Identify trends and patterns in customer inquiries and complaints, and provide feedback to cross-functional teams to improve products, services, and processes.
Stay up-to-date with product and service knowledge, and participate in training and development activities as required.
Able to assist on any ad hoc task as assigned by superior.

你的主要工作内容：

通过Live Chat, Email和Whatsapp回复每天顾客的询问和遇到的问题。
帮助顾客解决订单上遇到的问题，包括下单流程，取消订单，产品售后服务，快递问题等。
和内部团队协调发货安排及检查顾客的付款状态。
确保网店的好评和顾客评论都在公司标准之上。
通知顾客接下来的活动，促销，折扣劵和优惠，提高顾客的回购率和下单率。
记录及分析顾客对产品的诉求，购买上遇到的问题等等。再反馈给相关部门做整体优化。
对市场上的变化包括产品，服务和快递都不断更新学习，必要时参加培训及活动增进自己。
上级安排的其他工作内容及项目

Who are we looking for:

People who have the same core values as us (kindly refer to our core values below)
Candidates good in 3 different languages will be preferred as candidate has to deal with different customers who speak different languages.
Fresh graduates are encouraged to apply.
Entry level position, training provided, talents with no experience are welcome.
Possess good manner when replying to chat
Good communication and problem solving skills.
Knowledge in handling basic computer (Microsoft Excel/Word etc).
Ability to multi-task, prioritise and manage time effectively
Good problem-solving and critical-thinking skills, with a demonstrated ability to identify customer needs and provide effective solutions.

需具备的条件：

有和公司相符合的价值观（可参考公司价值观如下）
需通晓三语（华，国，英）
有耐心，有礼貌，懂得尊重团队与顾客
良好的沟通能力及解决问题的能力
懂得操作Microsoft Excel, word & Powerpoint
可以同时兼顾不同的任务和事项，知道如何安排优先任务和时间安排
有自己的判断，能快速了解顾客的需求及给出对的回复，方案或解决方式

Our Vision:

To incubate three 7 figures Online Stores by the year of 2029.

公司愿景：

2029年前孵化三家月销7位数的网店

Our Team Core Values:

Treat Everyone with Respect
Get Work Done with Quality
Continuous Improvement
Proactively look for solution & answer
Always thank & greet each other

公司团队价值观：

相互尊重，无阶级之分
把事情做好
不断学习与进步
自主性寻找答案及解决方案
经常问候与感谢

Work Location:

Taman Mas, Puchong (Accommodation Provided if needed)

工作地点：

Taman Mas, Puchong (如需要公司有提供住宿）

Working hour:

Monday to Friday (9am - 6pm)
Saturday - Work From Home (9am - 1pm)

Absolute Trade

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