Description

POSITION: CUSTOMER SERVICES EXECUTIVE/FRESH GRAD (MANDARIN SPEAKER)

Responsibilities:
Summary: Customer service daily routine which generally consists of handling emails, live-chats, and ad-hoc tasks regarding clients’ requests.
• To communicate with customers by email, live-chats, or telephone.
• To escalate unresolved queries to designated departments for further investigation.
• To obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions.
• To communicate progress and resolution of issues to internal and external customers.
• To familiarize yourself with the prepared SOP on covered scenario on handling emails, processing pending enquiries, as well as answering general inquiries.
• To update daily listing for day-to-day operation according to the given requirement.

Requirements:
• FRESH GRADUATE is encouraged to apply.
• Required skills: Microsoft Office (Word, Excel, PowerPoint)
• Fluent in English and Mandarin for both oral and written as the person need to deal with Mandarin speaking clients.
• Able to work independently, strong work commitment, trustworthy, good team player with excellent communication and interpersonal skills & vigilant on calls waiting and helpdesk enquiry.
• Self-motivated, fast leaner, positive attitude, able to meet timeline and perform well under pressure.
• Willing to work on shifts including weekends and public holidays.
• Candidates must be based in KL / Klang Valley

Other benefits:
• A good amount of Annual Leave entitlement
• Entitled to various allowances. (medical, dental, optical, sports, personal wellness & etc.)**
• Shift Allowance (Night)**
• WFH
• Performance based bonus and annual salary review (Performance review system applies)**
• And many more
• Salary range: RM2000 - RM4000 (depends on works experiences)

**terms & conditions.

Company

UNITA is a Business Process Outsource (BPO) service provider by offering strategic BPO services to clients that contribute towards the achievement of corporate objectives.

UNITA aims to be the world’s leading BPO and Contact Centre company, assisting our clients to maximize their customer base, and providing our clients and our client’s customers with the best experiences. Our Teams are a group of young, dynamic, and vibrant people, we work together with dedication in providing the best business solution services to our clients.

Unita International Sdn Bhd

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