Qualifications & experience

A SPM or equivalent is typically required.
Customer Service: Excellent interpersonal and communication skills to effectively assist customers, address inquiries, and handle potentially sensitive situations.
Problem-Solving: Ability to troubleshoot issues, resolve customer concerns, and make decisions within established guidelines.
Minimal experience in money service or customer service roles, especially those involving cash handling or administrative tasks.

Tasks & responsibilities

Currency Exchange: Conducting currency exchanges for customers, converting one currency into another based on current exchange rates.
Processing Remittances: Facilitating the transfer of money from one location to another, both domestically and internationally.
Verifying Identification and Documentation: Ensuring customers provide necessary identification and documentation as per regulations for foreign exchange and remittance transactions.
Calculating Exchange Rates: Calculating exchange rates accurately, taking into account fees and commissions, to provide customers with the correct amounts when exchanging currencies or sending remittances.
Adhering to Regulations: Following legal and regulatory requirements governing foreign exchange and remittance transactions to prevent money laundering, fraud, and other illicit activities. This includes Know Your Customer (KYC) procedures and Anti-Money Laundering (AML) regulations.
Customer Service: Providing excellent customer service by addressing inquiries, resolving issues, and assisting customers with their foreign exchange and remittance needs.
Balancing Cash Drawers: Ensuring that cash drawers and transaction records are accurately balanced at the end of each day.
Collaboration with Other Departments: Coordinating with other departments within the bank or financial institution, such as compliance or risk management, to ensure smooth and compliant operations.
Promoting Services: Actively promoting foreign exchange and remittance services to customers and suggesting relevant products or solutions that fit their needs.

Max Money Sdn Bhd

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