Qualify and assess customer needs and provide appropriate solutions and recommendations

Meet or exceed daily, weekly and monthly targets for calls, leads generated and sales made

Build and maintain strong relationships with customers to ensure ongoing business and referrals ...

To ensure weekly and monthly productivity target is achieved and exceed sales performance indicators set by management.

Maintain good relationship with customers and high standard of service quality at all times.

Handle customer enquiries diligently and efficiently.

Handle customer inquiries, provide accurate information, and resolve any issues or concerns.

Maintain detailed records of calls and customer interactions in the RM system.

Follow up on leads and opportunities to convert them into sales. ...

To be constantly guided by company's service standards.

Effectively manage large numbers of incoming calls.

Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. ...

Review policy terms to determine whether handling compliance. Maintain and update SOP and record.

Enhance and improve current process.

Ensuring Customer Service satisfaction with clients ...

Utilize product knowledge and sales techniques to meet and exceed sales targets

Collaborate with the sales team to drive overall business growth

Utilize product knowledge and sales techniques to meet and exceed sales targets

Collaborate with the sales team to drive overall business growth

KPI Oriented: Achieve monthly and quarterly sales targets. Monitor sales performance and adjust tactics as needed.

Customer Service: Deliver exceptional customer service by addressing concerns, processing orders, and ensuring timely follow-ups.

Responds to customers’ questions.

Directs customers by escorting them to racks and counters.

Provides outstanding customer service. ...

Follow up customers inquiries and understand customers' workplace safety needs

Identify the sales lead and pass to respective sales agent effectively (if necessary)

Assist sales team to provide quotation and communicate with customers for further assistance ...

No need to source your own customers; just assist existing customers.

No need to meet customers in person.

Not involved in licensed money lending, insurance, or debt collection.

No need to source your own customers; just assist existing customers.

No need to meet customers in person.

Not involved in licensed money lending, insurance, or debt collection.

Responds to customers’ questions.

Directs customers by escorting them to racks and counters.

Provides outstanding customer service. ...

Collaborate with internal teams to optimize customer satisfaction and product quality.

Translate documents and script written in Malaysia language to Mandarin

Other duties as assigned

QA Officer (Mandarin Speaking) is responsibility for listening call record and evaluation on call records of Telesales and Customer service team in Malaysia market to make sure feedback on performances of Sales & Customer Service team are timely and appropriately.

Explain the features and benefits of our products/services to customers.

Handle customer inquiries, objections, and complaints professionally.

Maintain a high level of product knowledge to address customer questions accurately. ...

Train clients on the use and management of POS systems.

Collaborate with development teams to address and resolve client issues.

Assist in the implementation and integration of POS systems. ...

Competing the assigned KPIs as prescribed

Effectively communicate the value proposition of products/services.

Negotiate terms and pricing with clients.

Close sales and achieve monthly, quarterly, and annual sales targets. ...

Conduct market research to stay updated on industry trends and competitor activities

Prepare and deliver sales presentations to potential clients, showcasing the company's products or services

Conduct outbound sales calls to potential customers using a provided script and contact list. ...

Maintain accurate records of customer interactions, sales activities, and follow-ups in the RM system.

Prepare and present regular reports on sales performance arising from base management initiatives.

Work closely with the sales team to align on base management initiatives and campaigns.

Negotiation: Negotiate terms of sales agreements and contracts with potential customers.

Follow-Up: Follow up on leads generated through marketing campaigns and inquiries to maximize sales opportunities.

Reporting: Prepare and submit sales reports and updates to management on a regular basis. ...

Communicate with Impact: Utilize our engaging sales scripts and message templates to connect with customers and maintain high standards in all interactions.

Drive Results: Bring energy and enthusiasm to every call, turning prospects into loyal customers.

Spark Connections: Actively cold call leads and schedule appointments for Sales Consultants to introduce our fantastic services.Lead Generation: Generate new leads from both Business-to-Business (B2B) and Business-to-Consumer (B2C) sectors.Lead Management: Manage and nurture leads through our monitoring system, ensuring timely and effective follow-ups.Communicate with Impact: Utilize our engaging sales scripts and message templates to connect with customers and maintain high standards in all interactions.Drive Results: Bring energy and enthusiasm to every call, turning prospects into loyal customers.

Perform other clerical receptionist duties such as filing, photocopying, etc.

Perform all other ad hoc tasks assigned by the line manager.

Collaborate with team members to meet KPI targets and SLA requirements.