Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate.
Monitors service and food and beverage standards in the Outlet. Work with the Assistant Outlet Managers, Executive Sous Chefs and Chef de Cuisines to take corrective actions where necessary.
Conducts frequent and thorough inspections together with the Executive Sous Chef, of the Food and Beverage Operation.
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Serves as primary contact for all Gold Passport guests and assist Gold Passport members on all their enquiries and requests.
Handles all guests and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Ensure employees who receive the complaints are empowered to provide alternatives to overcome problem situations.
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Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive guest and colleague interactions with good working relationships.
Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
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Works closely with other Concierge personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Supports and embraces the spirit of “We work through Teams”.
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Membantu melancarkan operasi harian taman hiburan dan gerai permainan. Mengendalikan permainan seperti baling tin, pancing itik dan permainan berhadiah lain mengikut peraturan. Menyambut pengunjung dengan mesra serta memberi penerangan jelas tentang cara bermain dan peraturan keselamatan. Memastikan keselamatan pengunjung semasa aktiviti berlangsung. Menjaga kebersihan dan kekemasan gerai permainan setiap hari. Membantu pemasangan, penyusunan dan penyimpanan peralatan sebelum dan selepas waktu operasi. Mengurus pemberian hadiah kepada pemenang secara adil dan telus. Melaporkan sebarang kerosakan peralatan atau isu operasi kepada penyelia.