Sunway Putra Hotel is looking for a Reservation Supervisor for its on-site Kuala Lumpur location. This is a full-time role that requires the candidate to oversee all aspects of reservation operations, including handling customer complaints, monitoring employee performance, and ensuring high levels of customer satisfaction. In this role, the candidate will be responsible for maintaining and enhancing the hotel's reputation by providing a high level of service quality to its guests.
Sunway Putra Hotel is looking for a Reservation Supervisor for its on-site Kuala Lumpur location. This is a full-time role that requires the candidate to oversee all aspects of reservation operations, including handling customer complaints, monitoring employee performance, and ensuring high levels of customer satisfaction. In this role, the candidate will be responsible for maintaining and enhancing the hotel's reputation by providing a high level of service quality to its guests.
Qualifications
A Bachelor's degree in Hospitality Management or a similar field
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The Reservations Supervisor will effectively and efficiently implement directions from Reservations Manager regarding guest and customer inquiries and maximize revenue opportunities through upselling techniques with guests.
Responsibilities:
Follow and ensure implementation for the entire Reservations department procedures and processes.
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The Crowne Plaza Hong Kong Causeway Bay is managed by the InterContinental Hotels Group (IHG) and; is the first Crowne Plaza branded hotel in Hong Kong. The hotel offers upscale accommodation, authentic cuisine and state-of-the-art meeting facilities with enhanced services. Ideally located at Leighton Road, major business, leisure and shopping facilities in the Causeway Bay area are easily accessible and within walking distance. At the moment, we are looking for team players who are effective, supportive and professional to join our family.
An exciting opportunity offered by one of the leading construction, fabrication, and engineering company in Malaysia based at Pasir Gudang. This company firmly focused on valuing employees and the development within the organization and offer a series of development track on yearly basis to grow their employees. If you're ready to explore our industry and be challenged to climb on top of your career, please apply for this position today!