Prepare and submit reports on debt recovery progress, including the status of accounts and actions taken.
Communicate professionally and assertively with clients through various channels, including phone calls, emails, and letters, to negotiate payment plans and resolve outstanding issues.
Ensure all debt recovery activities comply with company policies and applicable laws.
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Maintain accurate and up-to-date records of all collections activity into collection system, including communications with customers and payment arrangement.
Ensure customer inquiries are attended and issues are resolved in a timely and professional manner.
Develop and maintain documentation for all collection strategies, including procedures, policies and guidelines.
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