Actively engage and lead production support issues/incidents. Takes ownership of escalations and perform trouble shooting, analysis, research, and resolution.
Ensure production and performance SLAs are met and escalate issues which needs attention.
Performs analytical, technical, and administrative work in planning, installing, and supporting new and existing equipment and software under moderate supervision.
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Support enhancement deployment, troubleshooting and resolving of related incidents.
Participate in discussions with various Stakeholders within and across the Organization on analyzing the requirements for Shared Services Infrastructure.
Implement configurations in accordance to the Organizations Change Management policies and procedures.
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ORDER SUPPORT SPECIALIST (OSS)/ PRODUCTION SUPPORT
Summary/Objective
The Order Support Staff (OSS) position must be performed by a detailed person who can coordinate and communicate to cross functional / section, upstream and downstream production work center to manage the order flow until customer delivery.
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