Build and maintain strong, long-lasting relationships with overseas customers, understanding their needs and proactively offering solutions to enhance their experience with HMT Industries Sdn Bhd.
Liaise effectively with internal departments such as production, logistics, and finance to ensure smooth order fulfillment and timely shipment of goods to international destinations.
Monitor shipment progress and provide regular updates to clients, proactively addressing any potential delays or complications and implementing solutions to minimize disruption.
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Understand and utilize economic, financial and industry data to accurately diagnose production strengths and weaknesses, identify key challenges, and formulate strategies and plans
Meet internal and external customer satisfaction requirements and achieve the Key Performance Indicators (KPIs) set by management.
Direct and coordinate overall production activities by utilizing resources effectively to maximize output at minimum cost, whilst maintaining defined quality levels and meeting forecast requirements
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Provide leadership, guidance, and support to the People & Culture team while driving a positive, high-performing, and collaborative working environment.
Ensure consistency and proper implementation of company policies, HR procedures, and People initiatives across all departments.
Assist with payroll processing including salary calculations, statutory contributions, overtime, commissions, allowances, and benefits administration for full-time and part-time employees while ensuring payroll accuracy and compliance.
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Break down factory strategies and business initiatives into key tasks, clarify areas of responsibility by aligning communication, people, culture, processes, resources and systems, and ensure effective implementation and the achievement of intended results
Understand and utilize economic, financial and industry data to accurately diagnose production strengths and weaknesses, identify key challenges, and formulate strategies and plans
Meet internal and external customer satisfaction requirements and achieve the Key Performance Indicators (KPIs) set by management.
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Drive new business development and identify market opportunities.
Collaborate closely with cross functions team, designs, sourcing and purchasing (for proposal direction) and Operations (for delivery assurance), to ensure timely order fulfilment and service delivery to optimize workflow and processes to enhance efficiency and reduce costs.
Ensure team compliance with full data entry and accuracy of IT system.
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