Implement policies, programs, and directives from senior management to respond to business decisions.
Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value key principles.
Develop and maintain effective relationships with stakeholders to achieve desired outcomes.
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Implement policies, programs, and directives from senior management to respond to business decisions.
Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value key principles.
Develop and maintain effective relationships with stakeholders to achieve desired outcomes.
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Troubleshooting equipment/process failures, requesting proactive corrective actions, and making recommendations to avoid such issues in the future.
Installation and commissioning of UPS, electrical system within data centers, ensuring proper setup, integration, and optimal performance.
Respond promptly to emergency breakdowns, prioritize repairs, and restore cooling systems swiftly to minimize disruptions to critical data center operations.
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Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.
Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products.
Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
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Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.
Electrical/Electronic Engineering or equivalent.
Experience of working in a technical service or test environment of Electrical/Electronic equipment essential UPS preferred or associated industries i.e. Power Electronics.
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Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.
Electrical/Electronic Engineering or equivalent.
Experience of working in a technical service or test environment of Electrical/Electronic equipment essential UPS preferred or associated industries i.e. Power Electronics.
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Evidence Validation: Conduct rigorous audits of Proof of Delivery (POD) against SOPs to validate delivery claims and resolve disputes fairly.
SLA Management: Ensure all assigned tickets are handled within strict turnaround times (TAT), maintaining the gold standard for SPX service levels.
Reporting & Analytics: Compile weekend performance data and provide "voice of the customer" insights to the Operational Excellence team to improve long-term processes.
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Outgoing personality, with good customer service skills.
Able to start immediately would be an added advantage.
For casual position, candidate must be available to work during peak hours especially lunch hour, able to work for long term, minimum 3 months is a plus point.
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Evidence Validation: Conduct rigorous audits of Proof of Delivery (POD) against SOPs to validate delivery claims and resolve disputes fairly.
SLA Management: Ensure all assigned tickets are handled within strict turnaround times (TAT), maintaining the gold standard for SPX service levels.
Reporting & Analytics: Compile weekend performance data and provide "voice of the customer" insights to the Operational Excellence team to improve long-term processes.
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