Monitor and lead online order fulfillment, inventory, return or exchange issues on the system in a timely manner.
Ensure and maintain an accurate product catalog (pricing, copy, imagery, etc.) on all marketplaces and own website.
Coordinate internal resources and collaborate with other departments such as operations, marketing, merchandising, Distribution center, IT support and other related departments to improve the overall efficiency of the e-commerce business and its performance.
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Create detailed drawings, renderings, and visualizations using computer-aided design (CAD) software, such as AutoCAD, SketchUp, 3ds Max or Revit to help clients visualize the proposed designs.
Maintain regular communication with clients to understand their needs, preferences, and feedback. Present design proposals, provide updates on project progress, and address any concerns or revisions requested by the client.
Collaborate closely with architects, contractors, and other professionals involved in the construction or renovation process to ensure seamless integration of interior design with overall architectural plans.
Perform the necessary processes, procedures and verbal dialogues to effectively customize offers and cross sell an expansive set of products and services to new and existing customers
Achieve or exceed monthly sales targets
Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behaviour from all our employees and IT will be measured by specific metrics.
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Follow up closely with supplier on the shipment process (I.e. ETD from sourced country, ETS of container at which port, etc.)
Ensure stocks ordered from supplier reaches on time as per scheduled and requirements are fulfilled as per ordered (I.e. Quality and quantity of products, costing of products, etc.)
Plan, manage and coordinate with Store Supervisor on allocation quantity of products according to the packing list.
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