Incident Management: Manage and prioritize incidents, ensuring timely resolution and minimal impact on store operations. Collaborate with cross-functional teams to investigate and resolve complex technical issues, escalating as necessary to ensure speedy resolution.
System Maintenance: Perform regular system maintenance tasks, including application upgrades, patches, and configuration changes. Ensure that all changes are implemented in a controlled and documented manner, adhering to change management processes.
Performance Monitoring: Monitor the performance of store applications, proactively identify bottlenecks, and work with relevant teams to optimize system performance. Implement monitoring tools and alerts to ensure early detection and resolution of performance issues.
...
Applicants should: (i) have at least a recognised Higher Diploma in Computer Science, Information Technology or related disciplines; (ii) preferably have at least 1 year of relevant work experience; (iii) have experience in providing helpdesk support, preferably with exposure in administering desktop PC, servers, Active Directory, Microsoft Office 365 platform, firewall, wired and wireless network devices; (iv) be proactive, a good team player and able to work independently with capability in compiling documentation and a sense of accountability.
The appointee will assist his/her supervisor in (i) providing helpdesk support to users; (ii) supporting the audio/video equipment for classrooms and events; (iii) IT asset management; (iv) computer operations support; (v) desktop configuration, deployment, administration and upgrade; (vi) perform shift duties including weekends and public holidays and (vii) system administration support tasks as assigned by his/her supervisor.
Appointment Criteria:
Applicants should: (i) have at least a recognised Higher Diploma in Computer Science, Information Technology or related disciplines; (ii) preferably have at least 1 year of relevant work experience; (iii) have experience in providing helpdesk support, preferably with exposure in administering desktop PC, servers, Active Directory, Microsoft Office 365 platform, firewall, wired and wireless network devices; (iv) be proactive, a good team player and able to work independently with capability in compiling documentation and a sense of accountability.
...