Willingly attends hotel training sessions as scheduled to improve skills and knowledge
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to rules and regulations established in the Employee handbook and the hotels policies concerning fire, hygiene and health and safety
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Planning, organizing, and controlling the activities and actions of the HR & Admin department.
Oversees the analysis, maintenance, and communication of records required by law or local governing bodies, or other departments in the organization.
Identifies legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are in compliance.
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Oversees the analysis, maintenance, and communication of records required by law or local governing bodies, or other departments in the organization.
Identifies legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are in compliance.
Keeps records of benefits plans participation such as insurance, personnel transactions such as hires, promotions, transfers, performance reviews, terminations, and employee statistics for government reporting.
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Develop and maintain beneficial relationships with key external partners to facilitate the achievement of all HR targets using systematic approaches to ensure adherence to all University and Government requirements.
Effectively feed into the Senior Management team’s decision-making processes by providing accurate advice.