Provide assistance to customers i.e assist customers to locate vehicle, assist in emergency car breakdown etc.
Monitor and ensure full functionality of car park equipment at all times. Carry out emergency respond plan for breakdown and malfunctions of car park system when necessary.
Ensure compliance to all safety regulations and company policies. Inform management in case of violations.
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Basic car park operations & equipment handling
Traffic control & safety awareness
Problem-solving & complaint handling
Responsible
punctual & able to work shifts
Customer service & communication skills
Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel.
Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment, converting foreign currency at current posted rates.
Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
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