Lead all key property issues including capital projects, customer service and refurbishment.
Handling complaints and overseeing the service recovery procedures.
Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
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Monitor and manage inventory levels to ensure that stores have sufficient stock levels to meet customer demand.
Hire, train, and manage the performance of store managers and staff within the assigned area.
Conduct regular performance evaluations and provide coaching and feedback to store managers and staff to improve performance and address any issues.
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