Creating and maintaining strong relationships with company partners and external stakeholders.

Escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.

Creating and maintaining strong relationships with company partners and external stakeholders.

Escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.

Creating and maintaining strong relationships with company partners and external stakeholders.

Escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.

Transform tickets created by E-Mail or Fax into the Ticket system.

Follow up on processing status (e. g. Engineer Time of Arrival)

Identified and escalated priority issues per client specifications ...

Creating and maintaining strong relationships with company partners and external stakeholders.

Escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.

Creating and maintaining strong relationships with company partners and external stakeholders.

Escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.

Creating and maintaining strong relationships with company partners and external stakeholders.

Escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.

Creating and maintaining strong relationships with company partners and external stakeholders.

Escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.

Expected salary: RM3,500 per month

- Diagnosing issues with computer software, peripherals, and hardware.

- Running software diagnostic tools and physically inspecting hardware systems.

- Talking to clients through basic problem-solving processes. ...

: RM 2,700 – RM 3,400 + Allowances

Location

: PJ Trade Centre, Damansara Perdana ...

Key Responsibilities:

Helpdesk Setup and Configuration:

Design, implement, and configure an ICT helpdesk system to support internal users, including ticketing software, knowledge base, and communication channels. ...

- Diagnosing issues with computer software, peripherals, and hardware.

- Running software diagnostic tools and physically inspecting hardware systems.

- Talking to clients through basic problem-solving processes. ...

Customer service

Resolving Conflict

Problem Solving ...

Working Day : Mon – Fri

Working Hours : 9am – 6pm

Job Scope ...

Creating and maintaining strong relationships with company partners and external stakeholders.

Escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.

Creating and maintaining strong relationships with company partners and external stakeholders.

Escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.

They shall act as the first line of response to channel urgent feedback, faults, defects, breakdowns, repairs and damages to the relevant maintenance staff. They will inform the user of the outcome and actions taken to rectify the problem as a form of closure to each feedback.

They shall close the feedback loop with all users on the status of issues raised to the maintenance teams in relation but not limited to, the following matters:

(a) All queries and requests relating to services and events support; ...

Manned facilities for receiving, logging, tracking and responding appropriately to user requests or feedback that are received via phone, e-mail and other communication platforms (e.g., WhatsApp/Telegram/Chatbot).

They shall act as the first line of response to channel urgent feedback, faults, defects, breakdowns, repairs and damages to the relevant maintenance staff. They will inform the user of the outcome and actions taken to rectify the problem as a form of closure to each feedback.

They shall close the feedback loop with all users on the status of issues raised to the maintenance teams in relation but not limited to, the following matters: ...

Creating and maintaining strong relationships with company partners and external stakeholders.

Escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.

Fresh Graduate Diploma/Degree. Preferably in computer science, computer engineering information technology, or relevant field.

No experience required (Training will be provided).

Working hours ...

Creating and maintaining strong relationships with company partners and external stakeholders.

Escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.

*Rotating Shift & Weekend Support Required*

Responsibilities:

Password Reset Assistance: ...

Operational Support

Lead, manage, and oversee the day-to-day operations of the IT Helpdesk.

Ensure IT requests and services are resolved in a timely and efficient manner. ...