As part of the Merchant Management team, you will:
• Assist merchants with payment-related enquiries, disputes, and operational issues.• Analyse merchant issues and provide practical solutions.• Work with internal teams such as Compliance, Fraud and Risk, Business Development, Fund Management, and Technical Support to resolve merchant concerns.• Support merchant settlement matters and ensure cases are followed up properly.• Work with the development team by sharing feedback on system tools that can improve merchant support.• Identify common merchant issues, trends, and root causes for process improvement.• Prepare reports and share useful insights with the team.• Guide and train merchants on how to use the merchant dashboard.• Conduct on-site and off-site merchant visits to support smooth operations.• Prepare and submit daily activity reports.
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