This is a full-time on-site role for a Customer Service - Chat Support (Mandarin Speakers). As a Chat Support representative, you will be responsible for providing customer support services through chat channels. Your daily tasks may include addressing customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction.

Position - Customer Service - Chat Support

Language - Mandarin + English ...

- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes

- Ensure all SLAs are met accordingly

- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied ...

- **Address customer inquiries, concerns, and issues in a professional and courteous manner.**:

- **Assist customers in navigating our products/services and resolving problems.**:

- Create engaging and persuasive copy for various marketing materials, including product descriptions, promotional content, and social media posts. ...

- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes

- Ensure all SLAs are met accordingly

- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied ...