customer service jobs in Malaysia

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Undisclosed
WFH • Fresh Graduates

KL City, Kuala Lumpur

  • Updating the resolution progress to the customer timely and accordingly.
  • Possessing excellent company packages and service knowledge to enhance customer support.
  • Retaining the terminating subscribers with the management-approved offer. ...
Product Knowledge Customer service
+5
Posted
3 hours ago
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MYR2,200 - MYR2,800 Per Month
Fresh Graduates
  • Any ad-hoc tasks assigned by immediate Superior.
Posted
2 hours ago
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MYR3,000 - MYR3,500 Per Month
Fresh Graduates

KL City, Kuala Lumpur

  • Record details of customer interactions
  • Follow up on customer interactions
Posted
21 hours ago
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MYR2,500 - MYR4,000 Per Month
Fresh Graduates
  • Problem-Solving Must have good problem-solving skills to handle customer complaints and process returns effectively.
  • Customer Satisfaction Ensuring customer satisfaction is a primary goal, and they may need to refer customers to supervisors when necessary.
  • Sales Opportunities Identifying opportunities to up-sell other products and services is also part of the job. ...
Posted
3 hours ago
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MYR3,500 - MYR4,700 Per Month
Fresh Graduates

KL City, Kuala Lumpur

  • Resourceful, able to multitask and has high attention to detail will be a great addition to the team.
  • Self-motivated and able to work independently and contribute to cross-functional and global teams, is flexible and can quickly adjust to frequent process and information changes, and can work under pressure.
Customer service Phone Skills
+1
Posted
2 hours ago
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MYR2,800 - MYR4,500 Per Month

KL City, Kuala Lumpur

  • **Issue Classification and Documentation**:   - Categorize user issues, create common Q&A documents, and continuously improve them.
  • **Ad-hoc Tasks**:   - Complete ad-hoc tasks assigned by superiors.
Customer service Product Knowledge
+3
Posted
2 hours ago
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MYR2,000 - MYR3,500 Per Month
Fresh Graduates
  • Process orders and transactions
  • Provide after sales service
  • Collect, analyze and summarize data ...
Customer service Market Knowledge
+8
Posted
3 hours ago
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MYR1,800 - MYR2,500 Per Month
  • Resolve customer complaints and escalate issues as needed to ensure a positive resolution.
  • Maintain a high level of product knowledge to address customer questions and concerns effectively.
  • Collaborate with other departments, such as sales, marketing, and logistics, to ensure seamless customer experiences. ...
Customer service Product Knowledge
+3
Posted
2 hours ago
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MYR,100 - MYR,150 Per Day
Fresh Graduates
  • Maintain good customer relationship
Customer service Product Knowledge
+1
Posted
an hour ago
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MYR3,500 - MYR5,000 Per Month
Fresh Graduates
  • Working Hours: 24/7 Rotational Shift - 5 days working
  • Preferred to have six months or more of customer service experience
  • Fresher are welcomed to apply
Problem Solving Customer service
+7
Posted
17 hours ago
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MYR4,000 - MYR4,500 Per Month
Fresh Graduates

KL City, Kuala Lumpur

  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required ...
Posted
3 hours ago
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MYR2,000 - MYR3,000 Per Month
Fresh Graduates
  • Coordinate with the fulfillment team to address any delays or issues with order processing.
  • Maintain accurate records of customer interactions and ongoing cases (Damage, Malfunction and Replacement).
  • Work closely with other departments, such as sales, marketing, and logistics, to ensure a seamless customer experience. ...
Excellent communication skills Problem-solving skills
+3
Posted
3 hours ago
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MYR2,400 - MYR3,500 Per Month
Fresh Graduates
  • Update and key in customers’ order.
  • Identify and match caller needs to ensure customer service standards are meet.
  • To act as gatekeeper. ...
Customer service Problem Solving
+6
Posted
20 minutes ago
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MYR2,400 - MYR3,500 Per Month
  • Ensure Customer Satisfaction and Operation Efficiency
  • Communicate with Production Team to Ensure Operation Efficiency
  • Liase with customer & Runner face to face to ensure they gotten the correct orders.
Receive Complaints Resolving Conflict
+7
Posted
20 minutes ago
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MYR2,400 - MYR3,500 Per Month
Fresh Graduates
  • Ensure Customer Satisfaction and Operation Efficiency.
  • Communicate with Production Team to Ensure Operation Efficiency.
  • Handle pickup customers with appropriate manners.
Receive Complaints Resolving Conflict
+7
Posted
20 minutes ago
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MYR3,000 - MYR4,000 Per Month
Fresh Graduates
  • To ensure sales collection while adhering to credit control measurements.
  • To record and update sales data, as well as to generate sales reports.
  • To formulate sales strategy, budgeting, policy matters and etc. as when required. ...
Posted
a day ago
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MYR1,800 - MYR3,500 Per Month
Fresh Graduates
  • Handle and resolve customer issues, escalating complex cases to senior representatives or supervisors when necessary.
  • Stay updated on product knowledge, industry trends, and company updates to better assist customers
  • Collaborate with internal teams, such as sales, marketing, and technical support, to address customer queries and issues. ...
Customer service Phone Skills
+6
Posted
3 hours ago
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MYR2,800 - MYR4,000 Per Month

KL City, Kuala Lumpur

  • Work closely with each properties' supervisors to ensure smooth check-ins and outs.
  • Overseeing reservation activities
Excellent Communication Skills Customer Relationship Management
+2
Posted
20 hours ago
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MYR4,000 - MYR6,000 Per Month
Fresh Graduates

KL City, Kuala Lumpur

Problem-Solving Product Knowledge
+1
Posted
18 hours ago
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MYR2,200 - MYR6,000 Per Month
Fresh Graduates
  • Join Airmeo and Become Our Customer Service Representative!
  • About the Position:
  • Airmeo is recruiting customer service representatives to help our product demonstrators schedule appointments with customers for in-home demonstrations. We offer a work environment filled with opportunities and growth!
communication coordination
+1
Posted
a day ago
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MYR2,500 - MYR4,000 Per Month
Commission: MYR2,000 - MYR5,000
Fresh Graduates
  • Patience and empathy to understand and meet customer needs.
  • Proficiency in using computers and customer service software.
  • Ability to work in a fast-paced environment and handle multiple tasks. ...
Excellent communication skills Problem-solving skills
+2
Posted
3 hours ago
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MYR1,800 - MYR2,000 Per Month
  • To be constantly guided by company's service standards.
  • Effectively manage large numbers of incoming calls
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution ...
Customer service Product Knowledge
+13
Posted
a day ago
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MYR1,700 - MYR3,500 Per Month
  • Assisting with product selection.
  • Offering advises to customers.
  • Dealing with customer complaints. ...
Posted
3 hours ago
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MYR3,000 - MYR4,000 Per Month
Fresh Graduates

KL City, Kuala Lumpur

  • Handle accurate documentation of interactions, maintain data accuracy in the relevant contact management system, and understand a variety of media sources that interface with the service centre.
customer service mandarin
+1
Posted
a day ago
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MYR3,000 - MYR5,000 Per Month
  • Carries out administrative duties such as data entry work, filing, keying in vouchers, scanning, answering phone calls, etc.
  • Exhibits polite and professional communication via phone, email, and mail
  • Good at problem-solving and is able to assist managers. ...
Excellent communication skills Administrative skills
+4
Posted
3 hours ago

Customer Service Definition

Customer service is the assistance and support a company provides to its customers before, during, and after they purchase a product or service. Whether it's in a store, a hotel, or on the phone, customer service representatives assist customers with questions, purchases, and any problems they might have.
They need good communication skills and patience to make sure customers are happy and satisfied. These jobs are important for keeping customers coming back and making sure the business is well-regarded.

Types of Customer Service

There are many ways companies can deliver customer service:

  • In-person service: This is the traditional form of customer service, where a customer interacts with a representative face-to-face. This can happen in a retail store, bank branch, or any other location where the company has a physical presence.

  • Phone support: Customers can call and speak directly with a representative.

  • Email support: Customers can send questions or issues by email.

  • Live chat support: Live chat support allows customers to chat with a representative online in real time.

  • Social media support: Social media support allows customers to reach out to a company through social media platforms such as Twitter or Facebook.

  • Self-service support: Self-service support allows customers to find answers to their questions or resolve their issues on their own, without having to contact a customer service representative. This can be done through a company's website, FAQ section, or knowledge base.

  • Omnichannel support: Omnichannel support is an approach to customer service that integrates all of the different channels that customers can use to contact a company.

Skills Needed for Customer Service

  1. Communication Skills: Clear and effective verbal and written communication.
  2. Problem-Solving: Ability to resolve issues quickly and efficiently.
  3. Empathy: Understanding and addressing customer needs and concerns.
  4. Patience: Staying calm and patient, especially with difficult customers.
  5. Product Knowledge: Deep understanding of the company's products or services.
  6. Interpersonal Skills: Building positive relationships with customers.
  7. Technical Proficiency: Familiarity with customer service software and tools.
  8. Adaptability: Handling various situations and adapting to different customer personalities.
  9. Attention to Detail: Ensuring accuracy in information and transactions.
  10. Time Management: Managing time effectively to handle multiple tasks and customers.

Customer Service Career Path

Interested in a customer service role? Learn how to build and grow your career in this essential field. Discover the steps to success and unlock the secrets of a rewarding customer service career now!

Why Customer Service Important?

Customer service is important because it:

  1. Builds Customer Loyalty: Excellent service encourages repeat business.
  2. Enhances Brand Reputation: Positive experiences create a strong brand image.
  3. Increases Revenue: Satisfied customers are more likely to make purchases.
  4. Resolves Issues: Effective service addresses and solves customer problems.
  5. Generates Positive Word-of-Mouth: Happy customers share their experiences, attracting new clients.
  6. Differentiates from Competitors: Superior service sets a business apart in a competitive market.

FAQ

1. What is a Good Customer Service?

Good customer service is the ability to consistently exceed customer expectations by providing high-quality assistance, support, and care throughout their interaction with a business. It involves addressing customer needs efficiently, resolving issues promptly, and creating a positive experience that fosters customer loyalty and satisfaction.

2. Is Customer Service a Good Job?

Yes, customer service can be a good job for several reasons. It offers diverse opportunities across various industries, allowing you to gain experience in different fields. The role helps you develop valuable skills like communication, problem-solving, and interpersonal abilities. Many find job satisfaction in helping customers and making a positive impact.

3. Reasons Why Choose Customer Service?

Customer service offers a fulfilling career path. You can help others and make a positive impact. On the other hand, you can develop in-demand skills like communication and problem-solving. Explore diverse opportunities, from entry-level to leadership roles. Find satisfaction in building connections.

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