customer service jobs in Malaysia

Showing 7,916 jobs results for "customer service"

 

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MYR2,000 - MYR3,000 Per Month
  • Handling day to day escalation from customers.
Posted
8 hours ago
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Up to MYR3,000 Per Month
Fresh Graduates
  • Participate in an ongoing management development training program.
  • Providing professional service to our customers and effectively handling inquiries on service and latest campaigns
Posted
a day ago
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MYR4,000 - MYR6,000 Per Month
Fresh Graduates
  • Stay informed about the market situation, analyze root causes of any problems by considering industry characteristics, and continuously improve and optimize products.
  • Advise customers and assist in resolving other issues.
Posted
a day ago
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MYR2,500 - MYR3,500 Per Month
Fresh Graduates
  • Handle and resolve customer issues, escalating complex cases to senior representatives or supervisors when necessary.
  • Stay updated on product knowledge, industry trends, and company updates to better assist customers
  • Collaborate with internal teams, such as sales, marketing, and technical support, to address customer queries and issues. ...
Communication Skills Patience
+1
Posted
an hour ago
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MYR2,800 - MYR3,500 Per Month
  • Resolve customer complaints and ensure customer satisfaction
  • Maintain up-to-date knowledge of company products and services
  • Process orders, forms, applications, and requests ...
Posted
an hour ago
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MYR3,000 - MYR4,000 Per Month
Fresh Graduates
  • Respond to customers and partners about:
Customer service Problem Solving
+6
Posted
an hour ago
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MYR2,800 - MYR3,800 Per Month
Fresh Graduates
  • Check and update customers on shipping schedules and information.
  • Liaise & co-ordinate with agents / customers to ensure smooth booking and delivery of shipments.
  • Ensure customers shipping requirements are fulfilled in an effective and efficient manner with frequent follow ups. ...
Posted
a day ago
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MYR3,000 - MYR3,500 Per Month
Fresh Graduates

KL City, Selangor

  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Handle queries, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Product Knowledge Customer service
+11
Posted
a day ago
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MYR2,000 - MYR3,500 Per Month
Fresh Graduates
  • Maintain customers’ personal data and payments details
  • Arrange class schedule following company SOPs
  • Monitor outstanding account followed by delivering relevant notification to customers ...
Customer service Phone Skills
+8
Posted
a day ago
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MYR2,000 - MYR2,300 Per Month
Fresh Graduates
  • To be constantly guided by company's service standards.
  • Effectively manage large numbers of incoming calls
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution ...
Posted
an hour ago
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MYR3,000 - MYR4,000 Per Month
Fresh Graduates

KL City, Kuala Lumpur (+2)

  • • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
  • • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • • Maintain basic knowledge of client products and/or services. ...
Communication Skills Problem-Solving
+2
Posted
29 minutes ago
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MYR2,000 - MYR8,000 Per Month
Fresh Graduates
  • Quick response and efficient handling of work.
Customer service Product Knowledge
+3
Posted
19 hours ago
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MYR3,000 - MYR4,000 Per Month
  • Negotiate with supplier pertaining to pricing.
  • Liaise with store keeper to check stock availability .
  • Liaise with accounts department to check payment made by customer.
Monitoring Purchase Order monitoring delivery order
+4
Posted
29 minutes ago
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MYR2,500 - MYR3,500 Per Month
  • Liaise with marketplace, collaborate partners, and corporate clients on order fulfillment and delivery matters
Customer service Problem Solving
+7
Posted
a day ago
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MYR3,000 - MYR6,000 Per Month
Fresh Graduates
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints. ...
Posted
21 hours ago
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MYR2,000 - MYR2,500 Per Month
Fresh Graduates
  • Create spreadsheets with large numbers of figure without mistaken
  • Verify data by comparing IT to source documents
  • Update existing data ...
Product Knowledge Communication Skill
+6
Posted
a day ago
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MYR3,000 - MYR3,500 Per Month
Fresh Graduates

KL City, Kuala Lumpur

  • Data entry and update to internal CRM
  • Update website CMS
Posted
a day ago
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MYR2,000 - MYR3,000 Per Month
Fresh Graduates
  • Maintain a positive and empathetic attitude towards customers at all times.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Troubleshoot and resolve product/service issues by clarifying customer complaints, determining the cause of the problem, and selecting the best solution. ...
Posted
a day ago
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MYR3,000 - MYR4,500 Per Month
Fresh Graduates

KL City, Kuala Lumpur

  • Provide courteous and professional technical support to customers.
  • Troubleshoot hardware and software, technical and network issues (e.g., reset passwords, notify members of overdue accounts and renewals, etc.)
  • Monitor the management system to identify issues and take appropriate action to maintain and control the resolution of these issues. ...
Posted
a day ago
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MYR3,000 - MYR6,800 Per Month
Fresh Graduates
  • Follow up on marketing leads and maintain accurate and up-to-date records of all sales activities
  • Achieve and exceed monthly sales targets
  • Offer a high level of customer service and respond to all customer complaints / requests in a polite and courteous manner
Customer service Problem Solving
+1
Posted
a day ago
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MYR2,500 - MYR3,500 Per Month
Fresh Graduates
  • To perform general filling, documentation preparation and data entry
  • To handle incoming and outgoing call and documentation
  • To perform general and administrative duties ...
Posted
a day ago
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MYR3,200 - MYR4,500 Per Month
Fresh Graduates

KL City, WP Kuala Lumpur

  • Make outbound calls to hotel / guests to arrange special request
  • Act as liaison between guest & hotel to resolve complaints
  • Manage relationships with hotels by providing high levels of customer service and account management support
Communication Skill Interpersonal Skill
+1
Posted
a day ago
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MYR4,500 - MYR5,500 Per Month
WFH • Fresh Graduates

KL City (+1)

  • Maintain a deep understanding of our fintech products, services, and industry trends to offer informed and relevant assistance to customers.
  • Handle customer complaints with empathy and professionalism, escalating issues when necessary to ensure customer satisfaction.
  • Document customer interactions and feedback accurately in our customer relationship management ( RM) system. ...
Communication Problem-Solving
+3
Posted
an hour ago
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MYR3,000 - MYR4,000 Per Month
Fresh Graduates
  • Participate in team meetings and strategize on team performance improvement
  • Participate in one-on-one coaching sessions with direct manager to strategize on individual performance improvement
Posted
29 minutes ago
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MYR1,800 - MYR2,000 Per Month
Commission: MYR200 - MYR500
Fresh Graduates
  • To ensure proper execution of all monetary transaction at branch, to review and provide feedback to management for any discrepancies.
  • To ensure that daily loan, purchase back for the branch meets the desired target.
Posted
a day ago
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MYR3,000 - MYR5,000 Per Month
WFH

KL City, Kuala Lumpur

  • Building customer relationships and following up on case developments
Communication Customer service
+1
Posted
a day ago
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MYR2,500 - MYR5,000 Per Month
Commission: MYR300 - MYR8,000
Fresh Graduates
  • Review policy terms to determine whether handling compliance. Maintain and update SOP and record.
  • Enhance and improve current process.
  • Ensuring Customer Service satisfaction with clients ...
Presentation Skill Communication Skill
+7
Posted
21 hours ago
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MYR1,800 - MYR2,000 Per Month
Fresh Graduates

KL City, Selangor

  • Follow communication procedures, guidelines and policies. Take the extra mile to engage with merchants.
  • Answer merchant/acquirer inquiries via phone, WhatsApp & email.
  • Update merchant records in our system and helpdesk team, including notes on interactions. ...
Posted
a day ago

Customer Service Definition

Customer service is the assistance and support a company provides to its customers before, during, and after they purchase a product or service. Whether it's in a store, a hotel, or on the phone, customer service representatives assist customers with questions, purchases, and any problems they might have.
They need good communication skills and patience to make sure customers are happy and satisfied. These jobs are important for keeping customers coming back and making sure the business is well-regarded.

Types of Customer Service

There are many ways companies can deliver customer service:

  • In-person service: This is the traditional form of customer service, where a customer interacts with a representative face-to-face. This can happen in a retail store, bank branch, or any other location where the company has a physical presence.

  • Phone support: Customers can call and speak directly with a representative.

  • Email support: Customers can send questions or issues by email.

  • Live chat support: Live chat support allows customers to chat with a representative online in real time.

  • Social media support: Social media support allows customers to reach out to a company through social media platforms such as Twitter or Facebook.

  • Self-service support: Self-service support allows customers to find answers to their questions or resolve their issues on their own, without having to contact a customer service representative. This can be done through a company's website, FAQ section, or knowledge base.

  • Omnichannel support: Omnichannel support is an approach to customer service that integrates all of the different channels that customers can use to contact a company.

Skills Needed for Customer Service

  1. Communication Skills: Clear and effective verbal and written communication.
  2. Problem-Solving: Ability to resolve issues quickly and efficiently.
  3. Empathy: Understanding and addressing customer needs and concerns.
  4. Patience: Staying calm and patient, especially with difficult customers.
  5. Product Knowledge: Deep understanding of the company's products or services.
  6. Interpersonal Skills: Building positive relationships with customers.
  7. Technical Proficiency: Familiarity with customer service software and tools.
  8. Adaptability: Handling various situations and adapting to different customer personalities.
  9. Attention to Detail: Ensuring accuracy in information and transactions.
  10. Time Management: Managing time effectively to handle multiple tasks and customers.

Customer Service Career Path

Interested in a customer service role? Learn how to build and grow your career in this essential field. Discover the steps to success and unlock the secrets of a rewarding customer service career now!

Why Customer Service Important?

Customer service is important because it:

  1. Builds Customer Loyalty: Excellent service encourages repeat business.
  2. Enhances Brand Reputation: Positive experiences create a strong brand image.
  3. Increases Revenue: Satisfied customers are more likely to make purchases.
  4. Resolves Issues: Effective service addresses and solves customer problems.
  5. Generates Positive Word-of-Mouth: Happy customers share their experiences, attracting new clients.
  6. Differentiates from Competitors: Superior service sets a business apart in a competitive market.

FAQ

1. What is a Good Customer Service?

Good customer service is the ability to consistently exceed customer expectations by providing high-quality assistance, support, and care throughout their interaction with a business. It involves addressing customer needs efficiently, resolving issues promptly, and creating a positive experience that fosters customer loyalty and satisfaction.

2. Is Customer Service a Good Job?

Yes, customer service can be a good job for several reasons. It offers diverse opportunities across various industries, allowing you to gain experience in different fields. The role helps you develop valuable skills like communication, problem-solving, and interpersonal abilities. Many find job satisfaction in helping customers and making a positive impact.

3. Reasons Why Choose Customer Service?

Customer service offers a fulfilling career path. You can help others and make a positive impact. On the other hand, you can develop in-demand skills like communication and problem-solving. Explore diverse opportunities, from entry-level to leadership roles. Find satisfaction in building connections.

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