customer service jobs in Malaysia

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MYR2,000 - MYR3,000 Per Month
  • Handling day to day escalation from customers.
Posted
an hour ago
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MYR3,000 - MYR3,500 Per Month
Fresh Graduates
Posted
18 hours ago
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MYR2,000 - MYR3,000 Per Month
  • To be constantly guided by company's service standards.
  • Effectively manage large numbers of incoming calls
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution ...
Posted
18 hours ago
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Up to MYR3,000 Per Month
Fresh Graduates
  • Participate in an ongoing management development training program.
  • Providing professional service to our customers and effectively handling inquiries on service and latest campaigns
Posted
14 hours ago
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MYR2,500 - MYR4,000 Per Month
Fresh Graduates
  • Problem-Solving Must have good problem-solving skills to handle customer complaints and process returns effectively.
  • Customer Satisfaction Ensuring customer satisfaction is a primary goal, and they may need to refer customers to supervisors when necessary.
  • Sales Opportunities Identifying opportunities to up-sell other products and services is also part of the job. ...
Posted
18 hours ago
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MYR2,500 - MYR4,000 Per Month

KL City, Kuala Lumpur

  • Deal with warehouse for all stock arrangements and pertaining issues
Posted
18 hours ago
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MYR2,500 - MYR3,500 Per Month
Fresh Graduates
  • Handle and resolve customer issues, escalating complex cases to senior representatives or supervisors when necessary.
  • Stay updated on product knowledge, industry trends, and company updates to better assist customers
  • Collaborate with internal teams, such as sales, marketing, and technical support, to address customer queries and issues. ...
Communication Skills Patience
+1
Posted
18 hours ago
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MYR2,500 - MYR3,500 Per Month
Fresh Graduates

KL City, Kuala Lumpur

  • • Ensure and provide quality service to both internal and external customers.
  • • Maintain customer records, update account information, and record details of interactions.
  • • Compile reports on overall customer satisfaction and contribute to team efforts. ...
Communication Skills Problem-solving Skills
+1
Posted
18 hours ago
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MYR4,500 - MYR5,500 Per Month
WFH • Fresh Graduates

KL City (+1)

  • Maintain a deep understanding of our fintech products, services, and industry trends to offer informed and relevant assistance to customers.
  • Handle customer complaints with empathy and professionalism, escalating issues when necessary to ensure customer satisfaction.
  • Document customer interactions and feedback accurately in our customer relationship management ( RM) system. ...
Communication Problem-Solving
+3
Posted
15 hours ago
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MYR4,000 - MYR6,000 Per Month
Fresh Graduates
  • Stay informed about the market situation, analyze root causes of any problems by considering industry characteristics, and continuously improve and optimize products.
  • Advise customers and assist in resolving other issues.
Posted
17 hours ago
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MYR3,000 - MYR4,000 Per Month
Fresh Graduates
  • Respond to customers and partners about:
Customer service Problem Solving
+6
Posted
9 hours ago
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MYR2,800 - MYR3,800 Per Month
Fresh Graduates
  • Check and update customers on shipping schedules and information.
  • Liaise & co-ordinate with agents / customers to ensure smooth booking and delivery of shipments.
  • Ensure customers shipping requirements are fulfilled in an effective and efficient manner with frequent follow ups. ...
Posted
17 hours ago
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MYR6,000 - MYR7,000 Per Month

KL City, Kuala Lumpur

  • Collaborate with the internal marketing team to optimize online and automation tools, FAQ sections, and knowledge bases to enhance the customer experience.
  • Ensure consistency in service delivery and messaging across all online and offline customer touchpoints.
  • Relay customer feedback, insights, and trends to relevant departments to drive product/service improvements and enhance overall customer satisfaction. ...
Posted
18 hours ago
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MYR3,000 - MYR3,500 Per Month
Fresh Graduates

KL City, Selangor

  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Handle queries, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Product Knowledge Customer service
+11
Posted
16 hours ago
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MYR1,600 - MYR2,000 Per Month
Fresh Graduates
  • Recommend potential products or services for helping customers.
  • Collect and analyze customer information.
  • Assist and cooperate within the team. ...
Communication Skills Problem-Solving Skills
+4
Posted
17 hours ago
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MYR2,000 - MYR3,500 Per Month
Fresh Graduates
  • Maintain customers’ personal data and payments details
  • Arrange class schedule following company SOPs
  • Monitor outstanding account followed by delivering relevant notification to customers ...
Customer service Phone Skills
+8
Posted
17 hours ago
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MYR2,000 - MYR4,000 Per Month
Commission: MYR2,000 - MYR10,000
Fresh Graduates
  • Write and distribute email, correspondence memos, letters, faxes and forms,
  • Assist in the preparation of regularly scheduled reports,
  • Maintain the filing system, ...
Posted
17 hours ago
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Undisclosed
Fresh Graduates
  • Support ad-hoc tasks and projects from time to time which assigned by the Team Lead
Excellent Communication Skills Problem-Solving Skills
+3
Posted
18 hours ago
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MYR2,800 - MYR4,000 Per Month
Fresh Graduates
  • To conduct the CAR investigation, resolve quality issue raised for internal & external.
  • To efficiently handle inbound customer (call, whatsapp, walk-in) inquiries.
  • Prepare & Manage Sales order (cash) and Delivery order (DO). ...
Communication Attention to Detail
+2
Posted
17 hours ago
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MYR2,000 - MYR2,600 Per Month
  • Explain the monthly promotion.
  • Handle the customer query.
  • Daily and monthly count stock
Communication Skills Problem-Solving Skills
+2
Posted
18 hours ago
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MYR2,000 - MYR8,000 Per Month
Fresh Graduates
  • Quick response and efficient handling of work.
Customer service Product Knowledge
+3
Posted
12 hours ago
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MYR2,500 - MYR3,500 Per Month
  • Liaise with marketplace, collaborate partners, and corporate clients on order fulfillment and delivery matters
Customer service Problem Solving
+7
Posted
16 hours ago
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MYR3,000 - MYR6,000 Per Month
Fresh Graduates
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints. ...
Posted
14 hours ago
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MYR2,000 - MYR2,500 Per Month
Fresh Graduates
  • Create spreadsheets with large numbers of figure without mistaken
  • Verify data by comparing IT to source documents
  • Update existing data ...
Product Knowledge Communication Skill
+6
Posted
15 hours ago
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MYR3,000 - MYR3,500 Per Month
Fresh Graduates

KL City, Kuala Lumpur

  • Data entry and update to internal CRM
  • Update website CMS
Posted
16 hours ago
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MYR2,000 - MYR3,000 Per Month
Fresh Graduates
  • Maintain a positive and empathetic attitude towards customers at all times.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Troubleshoot and resolve product/service issues by clarifying customer complaints, determining the cause of the problem, and selecting the best solution. ...
Posted
16 hours ago
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MYR3,000 - MYR4,500 Per Month
Fresh Graduates

KL City, Kuala Lumpur

  • Provide courteous and professional technical support to customers.
  • Troubleshoot hardware and software, technical and network issues (e.g., reset passwords, notify members of overdue accounts and renewals, etc.)
  • Monitor the management system to identify issues and take appropriate action to maintain and control the resolution of these issues. ...
Posted
16 hours ago
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MYR3,000 - MYR6,800 Per Month
Fresh Graduates
  • Follow up on marketing leads and maintain accurate and up-to-date records of all sales activities
  • Achieve and exceed monthly sales targets
  • Offer a high level of customer service and respond to all customer complaints / requests in a polite and courteous manner
Customer service Problem Solving
+1
Posted
17 hours ago

Customer Service Definition

Customer service is the assistance and support a company provides to its customers before, during, and after they purchase a product or service. Whether it's in a store, a hotel, or on the phone, customer service representatives assist customers with questions, purchases, and any problems they might have.
They need good communication skills and patience to make sure customers are happy and satisfied. These jobs are important for keeping customers coming back and making sure the business is well-regarded.

Types of Customer Service

There are many ways companies can deliver customer service:

  • In-person service: This is the traditional form of customer service, where a customer interacts with a representative face-to-face. This can happen in a retail store, bank branch, or any other location where the company has a physical presence.

  • Phone support: Customers can call and speak directly with a representative.

  • Email support: Customers can send questions or issues by email.

  • Live chat support: Live chat support allows customers to chat with a representative online in real time.

  • Social media support: Social media support allows customers to reach out to a company through social media platforms such as Twitter or Facebook.

  • Self-service support: Self-service support allows customers to find answers to their questions or resolve their issues on their own, without having to contact a customer service representative. This can be done through a company's website, FAQ section, or knowledge base.

  • Omnichannel support: Omnichannel support is an approach to customer service that integrates all of the different channels that customers can use to contact a company.

Skills Needed for Customer Service

  1. Communication Skills: Clear and effective verbal and written communication.
  2. Problem-Solving: Ability to resolve issues quickly and efficiently.
  3. Empathy: Understanding and addressing customer needs and concerns.
  4. Patience: Staying calm and patient, especially with difficult customers.
  5. Product Knowledge: Deep understanding of the company's products or services.
  6. Interpersonal Skills: Building positive relationships with customers.
  7. Technical Proficiency: Familiarity with customer service software and tools.
  8. Adaptability: Handling various situations and adapting to different customer personalities.
  9. Attention to Detail: Ensuring accuracy in information and transactions.
  10. Time Management: Managing time effectively to handle multiple tasks and customers.

Customer Service Career Path

Interested in a customer service role? Learn how to build and grow your career in this essential field. Discover the steps to success and unlock the secrets of a rewarding customer service career now!

Why Customer Service Important?

Customer service is important because it:

  1. Builds Customer Loyalty: Excellent service encourages repeat business.
  2. Enhances Brand Reputation: Positive experiences create a strong brand image.
  3. Increases Revenue: Satisfied customers are more likely to make purchases.
  4. Resolves Issues: Effective service addresses and solves customer problems.
  5. Generates Positive Word-of-Mouth: Happy customers share their experiences, attracting new clients.
  6. Differentiates from Competitors: Superior service sets a business apart in a competitive market.

FAQ

1. What is a Good Customer Service?

Good customer service is the ability to consistently exceed customer expectations by providing high-quality assistance, support, and care throughout their interaction with a business. It involves addressing customer needs efficiently, resolving issues promptly, and creating a positive experience that fosters customer loyalty and satisfaction.

2. Is Customer Service a Good Job?

Yes, customer service can be a good job for several reasons. It offers diverse opportunities across various industries, allowing you to gain experience in different fields. The role helps you develop valuable skills like communication, problem-solving, and interpersonal abilities. Many find job satisfaction in helping customers and making a positive impact.

3. Reasons Why Choose Customer Service?

Customer service offers a fulfilling career path. You can help others and make a positive impact. On the other hand, you can develop in-demand skills like communication and problem-solving. Explore diverse opportunities, from entry-level to leadership roles. Find satisfaction in building connections.

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