3. Handle customer complaints and resolve issues effectively, ensuring a high level of customer satisfaction.

4. Build and nurture long-lasting relationships with clients to encourage repeat business and referrals.

5. Collaborate with internal teams to ensure seamless order processing, delivery, and after-sales support. ...

Duties & Responsibilities:

Well-informed in product data Is and policies to ensure effective engagement with the customers in positive manners.

Well-informed in the whole E commerce processes including marketing plan and fulfillment processes. ...

Providing complete information about the product to the customer.

Solving all product or service-related issues of the customers.

Giving the right pitch to the potential customers, so they buy the product or availing the services. ...

4. Maintains customer records by updating account information.

5. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

6. Recommends potential products or services to management by collecting customer information and analyzing customer needs. ...