Working Location: Bangsar South

Company Background: Newly built customer service center in Malaysia with a total headcount of around 15 pax

Salary Range: RM3000 – RM4000 ...

Ensure on day-to-day basis that all overdue balances on customer accounts are being actively & promptly pursued in a professional manner.

Recognizes trends for non-payment and resolves issues by engaging internal partners.

Resolves disputes related to customer payment on delinquent accounts and negotiates and ensure payment from customer. ...

Ensure on day-to-day basis that all overdue balances on customer accounts are being actively & promptly pursued in a professional manner.

Recognizes trends for non-payment and resolves issues by engaging internal partners.

Resolves disputes related to customer payment on delinquent accounts and negotiates and ensure payment from customer. ...

Provide a friendly and professional welcome to customers, presenting a positive impression of themselves and the organization

Responding promptly with accurate and timely information to customer inquiries regarding products and services of the organization

Ensure all inquiries are answered in a professional and timely manner and transferred, where appropriate, to the relevant department ...

No night shift

JOB SCOPE:

Attending to inbound calls, live chats and emails ...

Provide a friendly and professional welcome to customers, presenting a positive impression of themselves and the organization

Responding promptly with accurate and timely information to customer inquiries regarding products and services of the organization

Ensure all inquiries are answered in a professional and timely manner and transferred, where appropriate, to the relevant department ...

Provide a friendly and professional welcome to customers, presenting a positive impression of themselves and the organization

Responding promptly with accurate and timely information to customer inquiries regarding products and services of the organization

Ensure all inquiries are answered in a professional and timely manner and transferred, where appropriate, to the relevant department ...

Communicating with customers through various channels.

Build sustainable relationships and trust with customer accounts through open and interactive communication

Handle customer complaints, provide appropriate solutions and alternatives within the time limits ...

Providing accurate information and resolving customer issues related to digital banking products and services.

Maintaining a high level of product knowledge to effectively support customer need

Ensuring timely and accurate documentation of all customer interactions in the company's CRM system. ...

Tribe now seeks Customer Service Representatives to provide assistance for customers of our

largest mobile gaming client (Tencent).

In this role, you will bring your positive energy, enthusiasm and expertise to deliver exceptional service and solutions to customers, on site at our Tribe center. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you each and every day. ...

Expected salary: RM3,000 - RM4,500 per month

- Proven experience in a customer service or technical support role, preferably in the IT industry.

- Strong data analytical and tabulation, communication skills and excellent presentation skills.

- Candidates who are fluent in both Mandarin & English are preferred. Candidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients. ...

JOB SCOPE:

Attending to inbound calls, live chats and emails

Respond to customers' general queries, complaints/feedbacks in a timely and accurate way ...

JOB SCOPE:

Attending to inbound calls, live chats and emails

Respond to customers' general queries, complaints/feedbacks in a timely and accurate way ...

Manage and ensure timely meeting the customer requirements.

Ensure maintaining accurate system data and records.

Assist in interface-  testing, system setting testing, problem collection, consolidation and troubleshooting. ...

JOB SCOPE:

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer ...

JOB SCOPE:

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer ...

JOB SCOPE:

Attending to inbound calls, live chats and emails

Respond to customers' general queries, complaints/feedbacks in a timely and accurate way ...

Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff ...

工作日：

5 天 工作日, 轮班制

职责： ...