· Supporting, maintaining and developing the relationship and services extended to currently customers according Sales head’s request.
· Updating and managing the CRM systems ensuring data accuracy and integrity.
· Arranging and coordinating meetings and events. Recording, translating and distributing documents and minutes of meetings. Follow-up with action items from Sales Head’s meeting with management team.
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4. Coordinate with event department and manage all communication for group bookings and maintain all calendars for outlets and inform operation staff for same.
5. Manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times.
6. Develop and maintain professional relationships with all associates and inform manager of all issues and coordinate with call centre to resolve same.
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