Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Handle complaints provide appropriate solutions and alternatives within the time limit and follow up to ensure resolution.
Handle with customer returns, refunds or exchanges.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Requirements:
Bachelor's degree from any discipline, with 2 - 5 years of relevant experience
Experience with practical aspects of project management involving operational technology systems in a healthcare organisation would be an added advantage
Good team collaboration skills and able to work with multiple stakeholders (clinical healthcare professionals, IT vendors, finance etc.) across different domains.
Good written and verbal communication skills
Proficiency in Microsoft Office.
For interested candidates, please send your most recent and updated resume to
andreatan recruitexpress.com.sg
Subject heading: Senior Operations Executive
(R23112594)
Recruit Express Pte Ltd
EA License No. 99C4599
Company information
Registration No.
199601303W
EA No.
99C4599
Your application will include the following questions:
Which of the following statements best describes your right to work in Singapore?
What's your expected monthly basic salary?
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