Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Handle complaints provide appropriate solutions and alternatives within the time limit and follow up to ensure resolution.
Handle with customer returns, refunds or exchanges.
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during the recent 4.4 Sale. If you're looking for an exciting career, apply today!
"Who is your ideal candidate?"
We're seeking a highly motivated Customer Support (Online) to join our growing team. You'll be the face of Corvan on online platforms, providing exceptional service and fostering a positive brand experience.
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Responding to customer inquiries, concerns, and complaints via various channels such as phone calls, emails, live chats, and social media platforms. Providing accurate and timely information to customers regarding products, services, policies, and procedures.
Problem Resolution:
Investigating and resolving customer issues or complaints effectively and efficiently. This may involve troubleshooting technical problems, coordinating with other departments for solutions, and ensuring customer satisfaction.
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As the first point of contact of group company products for customers, receive customer inquiries such as the product operation, and troubleshooting requests.
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- Ensure that all candidate escalations and complaints are managed to excellent professional standards, abiding by company's terms and policies
- Demonstrate ownership of candidate issues, urgency, and work proactively with internal company groups to resolve issues within the agreed SLAs/SLOs
- Follow escalation and complaint procedures to ensure that all candidate escalations and complaints are tracked, and keep all relevant parties informed of actions taken to resolve issues
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