American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

General Insurance

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. ...

5. Ability to obtain good customer rating for our Customer Satisfaction (CSAT) survey; after we have provided the best customer service.

6. To ensure that all actions taken when handling customer's enquiry and complaints, are in compliance with the company's Standard Operating Procedures and Policies, and to escalate to Team Leaders for advice in exceptional cases.

7. Ability to complete all assigned tasks in a timely manner and to achieve individual and team KPI targets. ...

- Timely escalation of the case to Supervisors/Product Owners and Team Leaders to ensure follows up on cases in accordance with the required time frame.

- Record, escalate, reply & track complaints on product/services features and account related issues in the designated tracking system.

- Manage and handle complaints in a professional manner and respond to customers within the required timeline (Complaint Handling Management). ...

- Passionate in delivering World Class customer service.

- Enjoys operating in a shift environment (24/7 operations)

- A keen desire to challenge self to meet and exceed set performance standards. ...

Provide customers feedback to respective business partners to improve customer experience

Introduce and educate customers on the self-service/automated banking channels.

Perform after- call administration work ...

Ability to search for information related to any given task using our online knowledge base system and providing our customers' with accurate product information.

Passionate to serve our customers with great service and keeping them happy, to ensure all customers' interactions are updated via our Customer Relationship Management system so that all service request is promptly responded to within SLA.

To ensure that all actions taken when handling customers enquiries and complaints, are in compliance with the companys Standard Operating Procedures and Policies, and escalate to Team Leaders for advice in exceptional cases. ...

About the role

What you need to know:

**Job Description**: ...

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

About the role

What you need to know: ...

Job Responsibilities

. Provide quality customer service to customers either by telephone or electronically

. Respond and follow up promptly to customer enquiries ...

Job Responsibilities

. Provide quality customer service to customers either by telephone or electronically

. Respond and follow up promptly to customer enquiries ...

Ensure communication with customers and clients with clear and relevant information

Manage customers or clients feedback and complaints in a professional manner

Perform post-case administration for future reference ...

To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery

To ensure accuracy and compliance for all customers' requests

To successfully cross-sell the Bank's products and services ...

To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery

To ensure accuracy and compliance for all customers' requests

To successfully cross-sell the Bank's products and services ...