Follow up on customer’s orders (status of delivery and etc.) ensuring efficient communication between departments and on-time delivery.

Manage customer relationships and maintain customer databases.

Analyze trends through data accumulated and churn it into sales insight. ...

Follow up on customer’s orders (status of delivery and etc.) ensuring efficient communication between departments and on-time delivery.

Manage customer relationships and maintain customer databases.

Analyze trends through data accumulated and churn it into sales insight. ...

[Apply now at https://my.hiredly.com/jobs/jobs-malaysia-ctos-job-contact-center-specialist-mandarin-speaker] -Diploma, Advanced/ Higher/ Graduate Diploma of Professional Certs holder in any field. -Preferably with minimum 1 year of working experience in customer service line/ telemarketing/ CRM user. -Fresh graduates are encouraged to apply.

-Fluency in written and spoken English, Bahasa and Mandarin. -Skilled in Microsoft Word and Excel, demonstrating strong computer literacy. -Strong customer focus and outstanding communication skills.

-Effective handling of high volumes of inquiries via telephony and email, and adept problem-solving with a calm approach.

-Follow up on customer’s orders (status of delivery and etc.) ensuring efficient communication between departments and on-time delivery.

-Manage customer relationships and maintain customer databases.

-Analyze trends through data accumulated and churn it into sales insight. ...

Follow up on customer’s orders (status of delivery and etc.) ensuring efficient communication between departments and on-time delivery;

Manage customer relationships and maintain customer database;

Analyze trend through data accumulated and churn it into sales insight; ...

Minimum 1 year of relevant experience in call centre / healthcare preferred

Proficient in spoken English, Cantonese and Putonghua

員工福利： ...

Conducting both online and in-person sessions of on-boarding, refresher, and remedial trainings for new and existing employees.

Conduct classroom and live environment training sessions with role-playing activities to develop interpersonal skills.

Coordinate “mentorship” programs for new employees. ...

Ensure that customers’ feedback (via emails, faxes and letters) is attended to according to standards set.

Answer incoming queries and address in a professional and timely manner

Provide accurate and detailed information to customers regarding products and services ...

Company: Nespresso Singapore

Full-time

Relevant Customer Service / Sales of experience ...

Job Description:

Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.

Ability to understand customers’ needs and provide appropriate solutions and attention ...

Attractive Basic + Shift Allowance

Job Description:

Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner. ...

Responsibilities:

Based on the development of global business or merchant service experience, collect and analyze training needs, establish a talent competency model; be able to establish a complete system for internal trainer selection, training, course planning, talent incentive mechanism, develop training strategies that meet the team development, build a training system for various types of employees, and establish a reasonable and effective training effectiveness tracking mechanism. Continuously optimize and refine according to job function requirements and feedback, and quickly iterate/develop courses.

Based on the talent needs and capacity building requirements of the global network team, design training programs, sort out training needs, improve training courses, establish online and offline training mechanisms, execute pre-job and on-the-job empowerment training, ensuring that the training empowerment content is effectively implemented in various resource teams while continuously improving training effectiveness. ...

Conducting both online and in-person sessions of on-boarding, refresher, and remedial trainings for new and existing employees.

Conduct classroom and live environment training sessions with role-playing activities to develop interpersonal skills.

Coordinate “mentorship” programs for new employees. ...

Up to 7 years of IT experience & 5+ Years on Contact Centre applications in banking/financial services industry. Knowledge on Avaya Contact Centre solution is preferred.

Possess good knowledge on 3 tiers-architecture application to:

Provide L2 support – Be able to understand the application architecture, and interfaces to upstream/downstream. ...

Customer service

Problem Solving

Phone Skills

Customer service

To key-in relevant information of the customers and their agreements products/offers into the system accurately

To fulfill the daily, week and monthly KPIs

To attend inbound  and outbound call