My firm is currently hiring a Data Center Resident Engineer for our client who is a leading Technology MNC to work on-site at a datacenter under a telecommunication conglomerate. You will undertake the role of maintaining and managing the lifecycle of the computer hardware.
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Our current contact centre system is running on Genesys Engage on prem with Workspace Edition 8.5/9. It handles voice and SMS text channels with integration to a case and knowledge management tool that provides a single interface for contact centre agents to handle interactions with customers. We also have a screen and call recording system with speech analytics on Verint. There is on-going exercise for a next new generation contact centre platform that is scalable, flexible and nimble to support dynamic business needs, improve customer experience and effectively manage contact centre operations at an optimal cost.
We are looking for candidate who is having strong IT programming skills and with positive working attitude. This job assignment will allow you to continue strengthen your technical skills while solving the business challenges, with an ideal platform to develop your leadership skill. It will also provide an opportunity to expose yourself to the SIA contact centre domain knowledge and technical skills on how to manage the existing contact centre platforms.
This role is expected to work based on Singapore office hours, at time you will need to work outside of the office hours due to project deployment or to handle incidents.
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My firm is currently hiring a Data Center Resident Engineer for our client who is a leading Technology MNC to work on-site at a datacenter under a telecommunication conglomerate. You will undertake the role of maintaining and managing the lifecycle of the computer hardware.
...
Manage the data centres hardware inventory stock take and ensuring the data accuracy
Supervise, monitor and manage all Electrical, Mechanical, Physical Securities activities and services within the data centre to ensure compliance with service pledges, defined procedures and best practices
Prepare the method statement, risk analysis for Electrical and Mechanical activities and physical securities
...
Manage the data centres hardware inventory stock take and ensuring the data accuracy
Supervise, monitor and manage all Electrical, Mechanical, Physical Securities activities and services within the data centre to ensure compliance with service pledges, defined procedures and best practices
Prepare the method statement, risk analysis for Electrical and Mechanical activities and physical securities
...
Manage the data centres hardware inventory stock take and ensuring the data accuracy
Supervise, monitor and manage all Electrical, Mechanical, Physical Securities activities and services within the data centre to ensure compliance with service pledges, defined procedures and best practices
Prepare the method statement, risk analysis for Electrical and Mechanical activities and physical securities
...
My firm is currently hiring a Data Center Resident Engineer for our client who is a leading Technology MNC to work on-site at a datacenter under a telecommunication conglomerate. You will undertake the role of maintaining and managing the lifecycle of the computer hardware.
...