c. Monitor the activities to ensure CR are implemented within agreed implementation timeline.
d. Validate all quarterly and monthly KPI for CRs, PR (Problem Report), SR and Customer Satisfaction Survey are met, going through evidences provided, and submit a report to Authority on the validation.
e. Propose, document and implement improvements to the current work processes to achieve increased efficiency and effectiveness or tighten audit issues in delivering the maintenance support services.
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b. Maintain the master CR lists and provide support for CR prioritisation discussions, and consolidate variation requirement of CRs to prepare for the variation to CR purchase orders.
c. Monitor the activities to ensure CR are implemented within agreed implementation timeline.
d. Validate all quarterly and monthly KPI for CRs, PR (Problem Report), SR and Customer Satisfaction Survey are met, going through evidences provided, and submit a report to Authority on the validation.
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Today, Cherrypicks is a globally recognized guru of mobile solution innovations highly trusted by numerous long-term, multinational and local corporate clients in banking, insurance, catering, retail, property management, travel, and transportation sectors.
What you'll be doing?
Design, architect, implementation, deployment and problem diagnosis of mobile apps and web applications.
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c. Monitor the activities to ensure CR are implemented within agreed implementation timeline.
d. Validate all quarterly and monthly KPI for CRs, PR (Problem Report), SR and Customer Satisfaction Survey are met, going through evidences provided, and submit a report to Authority on the validation.
e. Propose, document and implement improvements to the current work processes to achieve increased efficiency and effectiveness or tighten audit issues in delivering the maintenance support services.
...
Assist the Solution Manager with studying digital solutions, conducting system analysis, feasibility studies, and proof of concept.
Support the Project Manager in managing digital platform projects.
Manage vendors and collaborate with in-house technical teams for system implementation projects, ensuring timely and quality delivery according to the project plan.
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