Arrowood International Sdn. Bhd. Hiring! Full Time Front Office Associate in Pulau Pinang, Earn up to MYR 1,700 - Ricebowl

Hotel location: FUHotel, 53, Lorong Setai Sentral 1, Pusat Perniagaan Setia Sentral, 14000 Bukit Mertajam, Pulau Pinang

• Greet and welcome guests upon arrival.
• Provide prompt and efficient check-in and check-out services.
• Assist guests with luggage, transportation, and other needs.
• Address guest inquiries and resolve complaints in a courteous and professional manner.
• Handle room reservations, cancellations, and modifications.
• Ensure accuracy of guest information and billing.
• Coordinate with the housekeeping team to ensure rooms are ready for guests.
• Maintain clear and effective communication with other departments (housekeeping, maintenance, food and beverage).
• Inform guests about hotel services, facilities, and activities.
• Coordinate special requests and services for guests, such as restaurant reservations or tour bookings.
• Manage the front desk operations, including answering phone calls and emails.
• Maintain records of guest feedback, complaints, and special requests.
• Prepare reports and logs as required by the management.
• Handle cash, credit card, and other forms of payment.
• Ensure accurate billing and payment processing.
• Balance cash drawers and prepare deposit reports.
• Adhere to all safety and security protocols.
• Report any suspicious activities or security concerns to the appropriate personnel.

Job Types: Full-time, Permanent

Pay: From RM1,700.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person

Expected Start Date: 05/04/2026