Intersoftkk, Inc. Hiring! Full Time End User Support Level 2 in Federal Territory, Earn up to MYR 4,000 - Ricebowl

Job description:

Join Our Team! We’re looking for a proactive Desktop Support Engineer L2 to join our dynamic IT support team. This role offers the opportunity to work in a fast-paced, collaborative environment where you’ll provide vital support for local and remote desktop users, troubleshoot hardware/software issues, and ensure smooth IT operations.

Key Responsibilities:-

• Excellent working knowledge of Windows 7, 8, 10, 11
• Good working knowledge of Windows. (MacOS a plus).
• Strong working knowledge of Workstations, desktop, laptop, printers/fax, and peripherals, graphics cards and network cards.
• Strong knowledge of PC/ Workstation builds. (MS SCCM and MS MDM)
• Working knowledge of Active Directory 2003/8/12 R2, Microsoft Office 365, Microsoft Exchange, DNS, DHCP, Group Policy etc.
• Basic troubleshooting knowledge of iPad, iPhone, Android, and other smart technologies
• Excellent working knowledge in asset / inventory management
• Ability to maintain composure and focus while troubleshooting and solving technical issues.
• Ability to adhere to a schedule of client appointments while adapting to customer requests.
• Demonstrated ability to communicate complex technical concepts in simple language.
• Strong Experience in Multi-Functional Printer troubleshooting
• Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable.
• Excellent verbal and written communication in English
• Excellent customer service skills

What We’re Looking For:

• Qualifications: Bachelor’s degree in computer science or related field.
• Experience: 3 years in IT support L2, particularly with Windows 7-10, Active Directory, GPOs, and PC/laptop management.
• Skills: Excellent troubleshooting, multitasking, and communication abilities; adaptable to fast-changing environments.
• Flexibility: Willingness to work off-hours and weekends for projects or emergencies.

Why Join Us?

• A supportive team environment with mentorship opportunities.
• Exposure to diverse IT systems, networks, and platforms.
• Opportunities to grow your career in a tech-driven industry.

Location:

Lot 89, Jalan Enggang, Ampang/ulu Klang Industrial Estate 29198 Kuala Lumpur

Job Type: Full-time

Pay: RM3,500.00 - RM4,000.00 per month

Work Location: In person