TNG Digital Hiring! Full Time Associate Specialist, Technical Support in Federal Territory - Ricebowl

At TNG Digital, part of TNG Digital Group, we build the tech behind TNG eWallet, one of Malaysia’s most used apps for payments and everyday life.

Millions of people rely on us daily, not just to pay, but to manage money, access financial services, and get things done faster and simpler.

Behind it all is a team that likes to question how things are done, move quickly, and try new ideas. If you enjoy solving real problems and seeing your work used at scale, you will feel right at home here.

What You'll Do:

• Responsible in managing the escalation tickets (technical issue) reported by end users and merchants.

• Responsible in monitoring the production e-wallet services.

• Required to work in 24/7 shift arrangement (Must be willing to work in shift basis especially midnight odd hours as well as weekend and public holidays)

• Assist Developer and Solution Architect in production query.

• Gather Data from Logs and DB for Investigation, Reporting and Statistic Analytics.

• Support activities that involve production environment.

• Support merchant integration.

• Working Closely with SRE (Site Reliable Engineer), Developer, SA (Solution Architect) team to mitigate any issues within defined SLA.

• Must be willing to work in a fast paced and growing business and global environment where some travel maybe required.

• The duties and responsibilities of the Employee outlined herein may be subject to change and the Employee may be required to perform additional tasks as deemed necessary by the Company.

Role Requirements:

• Degree in Computer Science or closely related Engineering field, or equivalent work experience.

• Experience of tracing and resolving issues using logging, DB query and other support tools.

• Experience of working in technical on-call setup (24x7).

• Must be willing to work in shift basis especially midnight odd hours.

• Excellent analytical and problem-solving skills.

• Persistence and determination to fully root-cause and resolve complex issues.

• Strong written and verbal English communications skills. Understanding Mandarin will have advantage.

• In addition, you will need a proven ability to operate in extreme high-pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism.

• Must be willing to work in a fast paced and growing business and global environment where some travel maybe required.

• Mobile and Java developer knowledge will have advantage.

What You Get

Work your way

• Flexible working hours

Your wellbeing matters

• Medical coverage, with option to include dependants
• Extra leave for family and caregiving needs

Rewards that grow with you

• Monthly lifestyle allowance via TNG eWallet
• Long-term rewards for your contributions

Everyday support

• Mobile and broadband reimbursement
• Discounts and wellness perks

What it’s like to work here

We care about people who take ownership, speak up, and want to make things better. Titles matter less than impact. Good ideas can come from anyone.

You will be working with people who are curious, practical, and not afraid to challenge each other in a good way.

Note: Only shortlisted candidates will be contacted.