PayOk Hiring! Full Time Account Manager in - Ricebowl

We are looking for a proactive and customer-focused Account Manager (After Sales Service) to manage and maintain strong relationships with existing clients after onboarding and activation. This role is responsible for ensuring client satisfaction, handling post-sales support, coordinating internal teams to resolve issues, and identifying opportunities to improve service quality and client retention.

The ideal candidate should have strong communication skills, excellent problem-solving abilities, and the ability to manage multiple client accounts efficiently. This position plays an important role in strengthening long-term customer relationships and supporting business growth through excellent after-sales service.

Responsibilities

• Serve as a support point and monitor during and after client onboarding
• Build and maintain strong, long-term relationships with existing customers.
• Provide timely support and follow-up on client inquiries, concerns, and service issues.
• Coordinate with internal departments such as Operations, Technical Support, Product, and Finance to ensure smooth issue resolution.
• Monitor client account performance and service quality to ensure customer satisfaction.
• Handle complaints professionally and provide effective solutions in a timely manner.
• Conduct regular account reviews and check-ins with clients to understand their needs and feedback.
• Support clients in using the company’s products or services effectively.
• Identify upselling, cross-selling, or renewal opportunities and collaborate with the relevant teams when needed.
• Prepare reports on customer feedback, service issues, account status, and retention performance.
• Maintain accurate records of customer interactions, issues, and resolutions in the system.
• Ensure service delivery meets company standards and client expectations.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, Management, or a related field.
• Minimum 2–5 years of experience in Account Management, Customer Success, After Sales Service, or a related role.
• Strong interpersonal and communication skills, both written and verbal.
• Proven ability to manage client relationships and handle customer concerns professionally.
• Good problem-solving skills with a customer-oriented mindset.
• Ability to work cross-functionally with internal teams and manage multiple accounts at the same time.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office and CRM/customer management tools.
• Ability to work under pressure and respond quickly to urgent client matters.
• Experience in the [industry/company field] is a plus.
• Fluency in English is required; additional language skills in Russian and Mandarin are preferred.

Preferred Skills

• Client relationship management
• Complaint handling and issue resolution
• Account monitoring and reporting
• Coordination and follow-up
• Negotiation and retention skills
• Time management and multitasking