Beacon Mart Hiring! Full Time E-Commerce Customer Service Executive in Selangor - Ricebowl

Join Our Team – E-Commerce Customer Service Executive

We are looking for a proactive, customer-focused, and detail-oriented E-Commerce Customer Service Executive to join our growing team.

This role is ideal for individuals who enjoy helping customers, solving problems, and supporting fast-paced online retail operations. You will play an important role in delivering excellent customer experiences across major e-commerce platforms including Shopee, TikTok Shop, Lazada, social media channels, and our official website.

If you are passionate about e-commerce and customer service, we would love to hear from you!

Customer Service & Support

• Respond promptly and professionally to customer enquiries via WhatsApp, social media, live chat, marketplace chat, phone calls, and email

• Assist customers with order placements, payment verification, delivery tracking, product enquiries, exchanges, returns, refunds, and after-sales support

• Handle customer complaints professionally and provide effective solutions to ensure customer satisfaction

• Follow up with customers regarding order updates, feedback, and post-purchase experiences

E-Commerce Platform Management

• Monitor and manage customer messages, comments, and reviews across Shopee, TikTok Shop, Lazada, and company website platforms

• Ensure excellent customer experience and maintain strong seller ratings and platform performance scores

• Support daily online store operations and ensure smooth order processing

Order Coordination & Operations

• Monitor daily online orders and coordinate closely with warehouse, retail outlets, logistics, and sales teams to ensure accurate fulfilment and timely delivery

• Assist during online campaigns, livestreams, mega sales, festive promotions, and new product launches

• Maintain updated product knowledge to provide accurate recommendations and solutions to customers

Tracking, Reporting & Process Improvement

• Record customer interactions, recurring issues, feedback, and service improvement suggestions

• Update CRM systems, service logs, and customer records accurately

• Support CRM and loyalty initiatives to encourage repeat purchases and customer retention

• Assist in preparing customer service reports and tracking operational performance

• Identify recurring issues and contribute ideas to improve response time, service quality, and overall customer experience

• Possess at least a Diploma, Bachelor’s Degree, or equivalent in any field

• Minimum 1–2 years of experience in Customer Service, Retail, Customer Experience, or E-Commerce (fresh graduates are encouraged to apply)

• Experience with Shopee, TikTok Shop, Lazada, or other e-commerce platforms is an added advantage

• Strong communication skills in both spoken and written English

• Friendly, patient, responsible, and customer-oriented attitude

• Good problem-solving, multitasking, and time management skills

• Comfortable working in a fast-paced environment

• Basic computer knowledge and willingness to learn new systems and tools

Nice to Have (Optional)

• Familiarity with Shopee Seller Centre, TikTok Shop Seller Centre, or Lazada Seller Centre

• Understanding of online payment systems and delivery processes

• Experience using CRM or customer service management tools

• Interest in e-commerce operations and customer experience improvement

Why Join Us?

• Friendly and supportive working environment

• Opportunity to grow in the fast-growing e-commerce industry

• Hands-on experience with major online marketplace platforms

• Career development and learning opportunities

• Exposure to exciting online campaigns and digital retail operations

Apply now and grow your career with us in the exciting world of e-commerce!