- Singapore
Telistar Solutions Pte Ltd Hiring! Full Time IT Support Engineer (Healthcare system - Application Support) in - Ricebowl
IT Support Engineer (Healthcare system - Application Support)
Telistar Solutions Pte Ltd
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Working Location
Job Description
Responsibilities
- Work location: TPY (nearest MRT: Caldecott)
- Industry: Healthcare/Medical Devices.
- Office hours.
- Rotating standby
- Provides first-line remote technical support to customers by resolving a wide range of issues within a modality, leveraging technical expertise and troubleshooting skills to deliver effective solutions with a focus on customer satisfaction.
- Receives, registers, and prioritizes customer service requests across various communication channels, ensuring all critical information is documented in the service management system for efficient problem resolution and follow-up.
- Documents all service activities thoroughly, including diagnostic procedures, troubleshooting steps, resolutions, and case statuses, maintaining comprehensive records that support effective case management and future reference.
- Identifies and escalates more complex issues that require additional expertise, providing a detailed account of the troubleshooting performed and collaborating with senior engineers or management to facilitate resolution.
- Ensures all technical support activities are performed in strict accordance with regulatory guidelines, clearly communicating proposed solutions and actions to customers to ensure transparency and compliance.
- Participates in advanced training programs and continuous learning opportunities to deepen technical knowledge and enhance the ability to troubleshoot and resolve more complex issues within the assigned modality.
- Works collaboratively with cross-functional teams, sharing technical insights and best practices to improve service delivery processes, contribute to team success, and enhance overall customer satisfaction.
- Operates under direct supervision in managing and resolving customer issues, applying technical knowledge and judgment to make informed decisions while seeking guidance for non-routine challenges.
- Develops stable working relationships internally, actively exchanging standard information with colleagues, immediate supervisors, project leaders, and other professionals within the team or group to foster collaboration and support collective goals.
- Any adhoc dutied as assigned by team lead.
- Diploma, Bachelor's Degree in Engineering, Medical, Science related field, with 2 years of relevant experience.
- Excellent communication and interpersonal skills.
- Positive attitude and enthusiasm to learn and ability to work in a team.
- Regulatory Compliance
- Data Analysis & Interpretation
- Root Cause Analysis (RCA)
- Troubleshooting
- Service Operations
- Technical Documentation
- Customer Service
- KPI Monitoring and Reporting
- Product Installation
- Product Repair & Maintenance
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