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Biomed Global Hiring! Full Time Technical Service - Admin - Executive in Selangor, Earn up to MYR 3,999 - Ricebowl

Technical Service - Admin - Executive

Biomed Global

MYR3,000 - MYR3,999 Per Month

Full Time

Damansara Jaya, Selangor

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Working Location

  • Damansara Jaya Selangor Malaysia

Job Description

Responsibilities

Job Information

  • Industry Health Care
  • Job Type Full time
  • Job Location Menara Biomed, 13, Jalan Cempaka SD 12/5, Bandar Sri Damansara, 52200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
  • Salary Range MYR 3,000 - 3,999
  • City Bandar Sri Damansara
  • Country Malaysia

Job Description

Goals and Responsibilities for both Clinical, Life Sciences & Micro Teams
  • Fulfill Customer’s & Internal Stake Holder's Needs & Satisfaction.
  • Manage & process spare part purchase requests and warranty claims submitted by engineers.
  • Collaborate with the Procurement team to ensure timely shipment arrivals, and ensure that all purchased, and warranty claim parts are dispatched to tower upon arrival.
  • Inform relevant service admin team members and engineers of the arrival of spare parts.
Order Processing
  • Process customer orders and enter Sales Orders into SAP for spare parts and services, ensuring accuracy in relation to the Purchase Order (PO).
  • Manage and update Service Contract details in SAP and maintain accurate information in the Customer Equipment Card (CEC) system.
  • Coordinate product deliveries by liaising with the Supply Chain department to arrange logistics as required by customers, engineers, or the sales team.
Compliance Management
  • Ensure departmental adherence to ISO and GDPMD standards. Manage customer inquiries and reply within a specific time frame.
  • Manage inventory accuracy for spare parts and service tools according to the Master List Data.
  • Update service calls (closed calls) based on engineers' submitted reports and make necessary stock adjustments in SAP if any.
  • Maintain, follow-up with engineer and update training records to ensure compliance with departmental ISO quality objectives.
Reporting
  • Prepare and submit monthly reports, including the PPM service call report, inventory aging report, overdue service call report, ISO quality objective report, and AbbVie monthly report.
  • Extract monthly PPM calls from SAP. Create service call in SAP and send the extracted file to Team Leaders (both entities) for job assignment and planning accordingly.


Requirements

  • Diploma or higher qualification.
  • 2-5 years of relevant administrative experience. Experience in this field will be an added advantage.
  • Communication and Problem-Solving:
  • Good verbal and written communication skills.
  • Demonstrated problem-solving skills with the ability to adapt to new challenges.
  • Quick learner with the capacity to understand and apply new concepts and processes efficiently.
  • Proficient in advanced administrative tools and software. SAP or CRM knowledge will be an added advantage.
  • Ability to prepare, analyze data effectively and generate comprehensive reports.

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