Elo Touch Solution Hiring! Full Time Field Application Engineer in , Earn up to SGD 3,500 - Ricebowl

Field Application Engineer

The FAE serves as the primary technical consultant for customers, responsible for driving product adoption, troubleshooting integration issues, and providing feedback to the internal engineering team to influence the product roadmap.

1. Technical Support & Integration

• On-site Troubleshooting: Act as the first line of defense for technical hurdles. You aren't just fixing bugs; you're ensuring our product plays nice with the customer's specific ecosystem.
• Design-In Support: Assist customers during their design phase by recommending specific configurations, components, or software implementations.
• Proof of Concept (PoC): Lead the setup and execution of technical demonstrations to prove the value of our solution in the customer's environment.

2. Relationship & Account Management

• Technical Stakeholder Management: Maintain strong ties with the customer’s engineering leads and CTOs.
• Voice of the Customer (VoC): Translate customer "pain points" into actionable feature requests for our internal Product and R&D teams.
• Training: Conduct workshops and "deep dive" sessions to educate customer teams on new updates or best practices.

3. Sales Collaboration

• Pre-Sales Engineering: Partner with Account Managers to evaluate the technical feasibility of potential deals.
• Competitive Intelligence: Monitor how competitors are being used in the field and provide feedback on our relative strengths/weaknesses.

4. RMA Handling

• Manage and process RMA requests from customers, distributors, and channel partners.
• Coordinate repair/replacement workflows with Elo Authorized Repair Centres and Elo Manufacturing when needed.
• Ensure adherence to Elo’s warranty and service policies, maintaining accurate records for each RMA case.
• Track and monitor the end-to-end status of returns, repairs, and replacements to ensure timely resolution.
• Customer & Partner Support

Job Types: Full-time, Permanent, Fresh graduate

Pay: From $3,500.00 per month

Work Location: In person