Bakez Grocer Hiring! Internship for E-Commerce in Selangor, Earn up to MYR 1,000 - Ricebowl

Position: Retail & E-Commerce Executive (Intern / Fresh Graduate Friendly)
Location: Cyberjaya, Selangor
Work Arrangement: Fully On-Site (Remote work not available)

Key Responsibilities

1. E-Commerce & Website Management

• Assist in managing and processing orders across online platforms (Shopee, Lazada, TikTok Shop, Facebook)
• Maintain and update product listings, including titles, descriptions, images, and pricing
• Monitor website functionality and report issues such as broken links or inaccurate information

2. Order Coordination & Fulfillment

• Track and manage online orders from placement to delivery
• Coordinate with logistics partners to ensure timely dispatch and resolve delivery issues
• Provide customers with order updates when necessary

3. Data Entry & Reporting

• Support preparation of daily and weekly sales reports
• Maintain organized records of customer inquiries, feedback, and transactions
• Monitor campaign performance and assist in compiling basic reports

4. Customer Support & Sales

• Respond to customer inquiries via in-store, phone, and online channels
• Recommend suitable baking tools and ingredients based on customer needs
• Provide basic troubleshooting and escalate complex issues when required
• Follow up on after-sales service and customer feedback

5. Social Media & Marketing Support

• Assist in creating engaging content such as product highlights, baking tips, and short-form videos
• Capture photos and videos for marketing and social media use
• Support promotional campaigns and marketing initiatives

6. Administrative Support

• Prepare invoices, receipts, delivery orders, and packing documentation
• Maintain organized filing systems, stock records, and pricing updates

7. Visual Merchandising

• Ensure shelves are well-stocked, organized, and visually appealing
• Maintain accurate product labeling and pricing
• Assist with merchandising for promotions and festive campaigns

8. Inventory Management

• Monitor stock levels and report low or out-of-stock items
• Assist with stock receiving, counting, and inventory control
• Ensure proper stock rotation (FIFO) and monitor expiry dates

9. Sales & Order Processing

• Support in-store sales using POS systems
• Assist in packing both retail and online orders accurately
• Promote new products and ongoing promotions to drive sales

10. Learning & Development

• Build strong product knowledge in baking tools and ingredients
• Gain hands-on experience in end-to-end e-commerce operations
• Develop practical skills in both retail and digital environments

11. Store Maintenance

• Maintain cleanliness and hygiene of the retail environment
• Ensure tools, equipment, and packing areas are kept clean and organized

12. Team Collaboration

• Perform ad hoc duties as assigned
• Work closely with retail, inventory, and marketing teams

13. Event & Workshop Support (When Required)

• Assist in preparation and execution of workshops, demos, and in-store events
• Support event setup, customer engagement, registration, and reporting

Requirements

• Currently pursuing or recently completed a Diploma or Degree in Marketing, Digital Marketing, Business, Communications, or a related field
• Familiar with major social media platforms and basic digital marketing tools
• Basic knowledge of content creation tools (e.g., Canva, Adobe Creative Suite) is an added advantage
• Creative, proactive, and confident in both written and verbal communication
• Strong team player with the ability to work independently when required
• Interns and fresh graduates are encouraged to apply

Job Types: Internship, Fresh graduate

Pay: RM800.00 - RM1,000.00 per month

Benefits:

• Flexible schedule
• Opportunities for promotion
• Professional development

Location:

• Cyberjaya (Preferred)

Work Location: In person