- 台北市, 台灣 台灣
Hyatt Centric East Taipei Hiring! Full Time ASST. FRONT OFFICE MANAGER in 台北市, 台灣 - Ricebowl
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Job Description
Responsibilities
Summary
- Guest Services
- Supervise check-in/check-out processes and ensure efficiency.
- Handle guest inquiries, complaints, and special requests promptly.
- Maintain high standards of hospitality and service recovery.
- Staff Supervision
- Lead and support front desk staff during duty hours.
- Assign tasks, monitor performance, and provide coaching.
- Ensure staff compliance with hotel policies and grooming standards.
- Operations Management
- Oversee reservations, room allocations, and billing accuracy.
- Coordinate with housekeeping and maintenance to meet guest needs.
- Prepare shift reports and communicate issues to senior management.
- Policy & Compliance
- Enforce hotel SOPs, safety, and security procedures.
- Ensure adherence to labor laws and internal regulations.
Qualifications
- Education: Diploma or degree in Hospitality Management or related field.
- Experience: 2–4 years in front office or guest services, with supervisory experience preferred.
- Strong communication, leadership, problem-solving, and multitasking abilities.
- Familiarity with OPERA system
- Excellent interpersonal and customer service skills.
- Ability to manage stress and resolve conflicts effectively.
- Strong organizational and time-management skills.
- Professional appearance and demeanor.
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